Michael Smith
Pomona,CA
Summary
Dedicated to satisfying customer needs with high-quality automotive support. Proficient in changing oil and filters, as well as maintaining additional systems such as tires. Hardworking Master Automotive Technician successful at correcting mechanical problems, completing routine maintenance and improving vehicle operations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Lube Service Technician
Valvoline Express Care And Auto Repair
2024.02 - Current
- Enhanced customer satisfaction by providing efficient and accurate oil changes and routine vehicle maintenance.
- Troubleshot complex mechanical issues using advanced diagnostic tools, efficiently pinpointing problems and implementing solutions quickly.
- Assisted management with inventory control, ordering necessary parts and supplies to maintain efficient operations.
- Delivered comprehensive vehicle inspections, identifying any necessary repairs or preventative maintenance needed for optimal performance.
- Continually expanded knowledge of automotive systems through ongoing training seminars, workshops, and certifications.
- Prioritized customer satisfaction by addressing concerns and complaints promptly, implementing changes as needed to maintain positive relationships.
- Contributed to a safe working environment by adhering to company safety protocols when operating equipment or handling hazardous materials.
- Consistently met or exceeded productivity goals while maintaining a focus on quality workmanship in all services performed on customers'' vehicles.
- Demonstrated expertise in various makes and models, adapting quickly to new technologies in the automotive industry.
- Developed strong relationships with customers by addressing their concerns promptly and professionally, earning their trust as a reliable technician.
- Reduced wait times for customers by effectively managing workloads and prioritizing tasks in a fast-paced environment.
- Maintained high safety standards by diligently inspecting vehicles for potential issues during service appointments.
- Provided support to coworkers during high volume shifts, demonstrating teamwork and collaboration for consistent service quality.
- Increased repeat business through exceptional customer service and thorough explanations of services performed on the client''s vehicle.
- Established rapport with clients through friendly interactions during check-in/check-out processes while explaining service details comprehensively.
- Collaborated with team members to complete complex repairs, ensuring optimal vehicle performance for clients.
- Ensured timely completion of scheduled maintenance services such as fluid exchanges, filter replacements, tire rotations, and battery installations for improved vehicle longevity.
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Recommended automotive services and repairs to promote good vehicle operation and enhance road safety.
- Conducted safety checks for leaks to repair damage on undercarriage of vehicles.
- Kept shop areas neat, clean, and free of safety hazards.
- Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
- Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
- Greeted customers and answered questions about oil changes and other services.
- Educated customers on vehicle systems operation and recommended regular maintenance schedules to promote optimal vehicle functionality.
- Mounted and balanced tires to promote even wear and decrease on-the-road safety hazards.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Repaired and replaced worn and damaged components.
- Explained estimates and determined repair timelines to manage customer expectations.
- Inspected damaged vehicles to estimate repair labor cost and required parts expense.
Assistant General Manager
Jiffy Lube
2021.10 - 2024.02
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Managed team schedule with eye for coverage needs and individual strengths.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
- Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Mentored and motivated team members to achieve challenging business goals.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
- Maintained detailed records of all transactions, ensuring accuracy in accounting reports required for tax purposes or audits.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
In Home Care Provider
IHSS In Home Support Services
2019.01 - 2020.03
- Improved patient comfort by providing compassionate and attentive care in their homes.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Entertained, conversed, and read aloud to keep patients mentally alert.
- Demonstrated adaptability when faced with changes in client health conditions or schedules, adjusting care plans accordingly to maintain optimal support levels.
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
- Administered medications accurately and on time, ensuring proper dosage per physician instructions.
- Documented vitals, behaviors, and medications in client medical records.
- Scheduled and coordinated medical appointments.
- Transported clients for medical and personal outings.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Enabled clients to attend appointments by providing reliable transportation and assistance with mobility issues.
- Respected clients'' privacy rights while providing high-quality care within the boundaries set by professional standards and legal requirements.
- Ensured a safe environment for patients by monitoring their condition, identifying potential risks, and implementing preventive measures.
- Helped clients maintain optimal health by overseeing medication administration and doctor's appointments.
- Assisted in maintaining an organized household by performing light housekeeping duties, including laundry and cleaning tasks.
Driver, Warehouse Orders
Canteen Vending
2016.03 - 2019.01
- Maintained safe driving records by strictly following traffic rules and regulations.
- Performed daily vehicle inspections, identifying potential issues before they escalated into costly repairs.
- Loaded and unloaded trucks using pallet jacks or forklifts when required, ensuring proper handling of items.
- Provided exceptional customer service at the point of delivery, addressing concerns and answering questions as needed.
- Enhanced customer satisfaction with timely deliveries and professional communication during pickups and dropoffs.
- Collaborated with warehouse staff for efficient loading and unloading of cargo, minimizing delays in the supply chain process.
- Streamlined order fulfillment by accurately picking items according to packing lists and invoices.
- Managed time efficiently while on the road to meet strict deadlines for multiple deliveries per shift.
- Assisted in inventory management, ensuring accurate record-keeping and timely processing of orders.
- Improved delivery efficiency by optimizing routes and adhering to schedules.
- Utilized GPS navigation systems effectively for precise route guidance and seamless transport between destinations.
- Adhered to company policies regarding appropriate use of equipment such as hand trucks or dollies during item transport.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed on-time deliveries by choosing best and most efficient routes.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Minimized company liability and risks to loads by obeying traffic laws.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
- Successfully avoided time delivery delays by carefully planning best routes.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
- Filled out load paperwork and DOT-mandated log books.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
Chimney Technician
Chimney Doctor
2013.02 - 2015.01
- Established strong relationships with clients, leading to repeat business and referrals for new customers.
- Contributed to a positive company reputation by consistently meeting deadlines and delivering high-quality results.
- Advised clients on preventative measures to extend the lifespan of their chimneys and reduce the need for costly repairs in the future.
- Maintained detailed records of all work performed, ensuring accurate documentation for future reference.
- Conducted comprehensive assessments of chimney structures, recommending appropriate repairs or upgrades as needed.
- Educated homeowners on proper chimney care and safety practices, promoting safer home environments.
- Improved chimney safety by conducting thorough inspections and identifying potential hazards.
- Provided exceptional customer service through clear communication, punctuality, and attention to detail during every job assignment.
- Performed timely repairs on damaged flue liners to prevent hazardous situations such as carbon monoxide leaks or house fires.
Education
Automotive Associate - Automotive Technology
Chabot College
Hayward, CA05.2020
Skills
- Fluid Replacement Proficiency
- Vehicle Inspection Expertise
- Continuous learning mindset
- Preventative Maintenance Planning
- Air Filter Replacement
- Suspension System Know-How
- Quality assurance standards
- Inventory Control Practices
- Tire Rotation Knowledge
- Oil Change Mastery
- Automotive Tools Usage
- Brake System Familiarity
- Customer Service
- Problem-Solving
- Safety Checks
- Attention to Detail
- Dependable and Responsible
- Brake Systems
- Brakes Replacement
- Parts Ordering
- Safety Compliance
- Relationship Building
- Inspecting vehicles
- Customer Relations
- Multi-point inspection
- Mechanical Troubleshooting
- Safety Monitoring
- Preventive Maintenance
- OSHA Compliance
- Hazardous waste management
- Shipment Receiving
- Willing to Learn
- Hardworking and Dedicated
- Team Player
- Time Management
- Maintenance and repairs
- Work Area Cleanliness
- Hand and Power Tool Operation
- Safety awareness
- Valid Driver's License
- Decision-Making
- Clean Driving Record
- Work Orders and Documentation
- Basic Mathematics
- Safe Chemical Handling
Certification
ASE A5 certified brake technician
Timeline
Lube Service Technician
Valvoline Express Care And Auto Repair
2024.02 - Current
Assistant General Manager
Jiffy Lube
2021.10 - 2024.02
In Home Care Provider
IHSS In Home Support Services
2019.01 - 2020.03
Driver, Warehouse Orders
Canteen Vending
2016.03 - 2019.01
Chimney Technician
Chimney Doctor
2013.02 - 2015.01
Automotive Associate - Automotive Technology
Chabot College
ASE A5 certified brake technician
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