Michael Smith
El Paso,TX
Summary
Highly energetic, resourceful and self-directed Patient Navigator with strong clinical and human relations skills. Embraces working with diverse groups and special populations to identify clinical and social concerns of patients. Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Patient Navigator
Texas Tech Health Science Center
El Paso, TX
01.2024 - Current
- Provided assistance to patients and families with navigating the health care system.
- Identified and coordinated resources for patient needs, including referrals to community services.
- Collaborated with medical professionals to ensure timely access to appropriate services.
- Attended team meetings to discuss patient cases and develop individualized care plans.
- Facilitated communication between physicians, specialists, nurses, social workers, insurance companies, employers.
- Served as a liaison between healthcare providers and other departments within the organization.
- Helped coordinate transportation arrangements for those without reliable means of getting around.
- Maintained professional relationships with healthcare providers.
- Documented patient information in appropriate systems to guarantee care coordination throughout patient care continuum.
- Developed appropriate community resources such as mental health services, substance abuse, treatment and housing.
- Identified patient needs and desires and communicated to healthcare professionals.
- Worked collaboratively with physicians, staff and other health care professionals to develop, implement and evaluate integrated and comprehensive plans of care for patients.
- Confirmed patients received necessary support services such as medical care, housing and public benefits.
- Collaborated with clinical and administrative staff to meet patient needs.
Fleet Mechanic
Silver Bay Seafoods LLC
Naknek, AK
01.2020 - 07.2024
- Performed preventative maintenance on fleet vehicles, including oil changes, brake repairs and tire rotations.
- Inspected vehicles for mechanical defects and safety issues, such as faulty brakes or worn tires.
- Repaired and replaced parts such as engines, transmissions, axles, brakes, steering systems and electrical components.
- Checked fluid levels in differentials, transmissions and transfer cases.
- Installed new filters and lubricants when necessary.
Tow Truck Driver
Pantusa tow and recovery
El Paso, TX
02.2021 - 01.2024
- Assisted with the loading and unloading of vehicles onto tow truck.
- Maintained accurate records of all towing activities.
- Performed vehicle inspections prior to towing.
- Provided roadside assistance services such as jump starts, tire changes, and fuel delivery.
- Transported vehicles from accident scenes to repair shops or storage lots.
- Inspected tow trucks before and after use for mechanical issues or damage.
- Checked chains, cables, straps, and winches for proper operation and safety purposes.
- Repaired broken down vehicles on the side of the road when needed.
- Utilized radios or telephones to communicate with dispatch personnel regarding job details.
- Communicated effectively with customers to assess their needs and provide appropriate solutions.
- Delivered customer vehicles safely and efficiently to desired destinations while adhering to traffic laws and regulations.
- Assisted customers in understanding how tow trucks work and what services are available.
- Responded promptly to emergency calls from dispatch personnel or customers in need of help.
- Provided courteous customer service at all times by being friendly, helpful, and professional.
- Worked closely with other drivers, mechanics, tow operators during shifts.
- Planned efficient routes and adjusted strategies based on current weather and traffic information.
- Maintained physical and mental fitness to accomplish demanding trip schedules, remain alert and ensure safety at all times.
- Completed vehicle recoveries, private tows and involuntary retrievals in collaboration with businesses and police departments.
- Worked well with dispatchers to communicate route and schedule changes.
School Bus Mechanic
El Paso ISD
El Paso, TX
04.2017 - 06.2020
- Inspected, repaired and maintained school buses to ensure safe operation.
- Performed preventative maintenance on school buses including oil changes, tire rotations and brake repairs.
- Diagnosed mechanical problems using specialized diagnostic equipment.
- Repaired bus engines and replaced worn or defective parts.
- Performed electrical system repairs, including wiring harnesses and starters.
- Adjusted brakes, steering systems and suspension components to manufacturer's specifications.
- Replaced fuel filters, air filters and spark plugs in accordance with manufacturer's recommendations.
- Installed new accessories such as radios, lights, mirrors and horns on school buses according to customer requests.
- Assisted other mechanics with repairing vehicles when needed.
- Checked fluid levels regularly and topped up as required.
- Adhered to safety protocols while working in the shop environment.
Solider
US Army
El Paso, TX
08.1993 - 10.2016
- Conducted physical training and ensured all Soldiers achieved required fitness levels.
- Provided instruction on weapons systems, tactics, and techniques to junior enlisted personnel.
- Maintained accountability of assigned equipment and supplies to ensure readiness for operations.
- Monitored unit morale and welfare activities, providing guidance to improve morale when necessary.
- Performed duties as a member of a security detail in support of high-level government officials.
- Supervised the maintenance of vehicles and other military equipment according to standards.
- Assisted in the preparation of administrative documents such as awards, evaluations, and promotion packets.
- Organized logistics for field exercises including transportation coordination and supply management.
- Acted as an initial point of contact between command staff members and subordinate units.
- Participated in joint training exercises with allied forces to build relationships between nations.
- Led troops during live fire training scenarios using realistic terrain environments.
- Enforced safety protocols at all times while conducting hazardous tasks such as demolitions.
- Followed orders and carried out mission directives with professionalism and compassion despite chaotic and emotionally stressful circumstances.
- Worked in small groups to accomplish complex goals within tight deadlines and standards.
- Displayed leadership in accomplishing assignments and learning new skills.
- Cultivated excellent worth ethic, dedication to duty and timeliness in work actions.
Education
Associate of Arts - Medical Assisting
Southwest University At El Paso
El Paso, TX07-2023
Skills
- Confidentiality
- Hospice
- Community Resources
- Healthcare knowledge
- Medical Terminology
- Providing Information and Resources
- Documenting and Recording Information
- Caring and Empathetic
- Database Search and Data Entry Skills
- Patient Confidentiality and Data Security
- Administrative and Office Support
- Resolving Problems
- Calm and Effective Under Pressure
- Building Rapport and Credibility
- Evaluating Quality of Care
- Gathering Information from Patients
- Explaining Policy and Procedures
- Knowledge of Community Services and Programs
- Medical Services Administration
- Professionalism
- Time Management
- Sterilization procedures
- Organizational Skills
- Active Listening
- Medical History Documentation
- Safety Monitoring
- 50 WPM Typing Speed
- Insurance Verification
- Insurance Authorizations
- Data Collection
- Patient Intake
- Patient interviewing skills
- Team Collaboration
- Professional Demeanor
- Reliability
- Regulatory Compliance
- Customer Service
Certification
- CMA
- BLS
- Phlebotomy
Timeline
Patient Navigator
Texas Tech Health Science Center
01.2024 - Current
Tow Truck Driver
Pantusa tow and recovery
02.2021 - 01.2024
Fleet Mechanic
Silver Bay Seafoods LLC
01.2020 - 07.2024
School Bus Mechanic
El Paso ISD
04.2017 - 06.2020
Solider
US Army
08.1993 - 10.2016
Associate of Arts - Medical Assisting
Southwest University At El Paso