Michael Smith
Garfield
Summary
Dedicated Hardworker with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Driver/Lot Attendant
Premier Parking
01.2024 - 05.2024
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
Driver/Lot Attendant
M.J Traders
03.2021 - 06.2023
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Parked and retrieved cars according to customer needs.
- Escorted drivers to vehicles and helped load or carry large items.
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Parked and retrieved vehicles to enhance efficient use of parking space.
Customer Service
Burlington Coat Factoy
02.2018 - 04.2020
- Provided exceptional customer service while managing appointment scheduling efficiently.
- Enhanced brand reputation by delivering exceptional customer service experiences consistently.
- Increased customer service ratings through personable service.
- Exhibited excellent communications and customer service relations skills.
- Increased sales by providing exceptional customer service and product knowledge.
- Processed payments, entering sales in register for prompt customer service.
- Provided exceptional customer service with timely communication regarding delivery statuses.
Executive Chef
Park Ave Club
08.2018 - 04.2019
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Maintained a safe and sanitary work environment, adhering to health department standards and regulations.
- Increased customer satisfaction by creating innovative and diverse menus tailored to various dietary needs.
- Oversaw business operations, inventory control, and customer service for restaurant.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Supervised all kitchen staff and food in high volume environment
- Preformed as head chef as needed to maintain team productivity
- Conducted regular evaluations of kitchen equipment and appliances, ensuring proper maintenance and timely replacement to maintain optimal operational efficiency.
- Managed kitchen staff for efficient food production, ensuring timely delivery of high-quality dishes.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Set up and broke down kitchen for service.
- Coordinated with team members to prepare orders on time.
- Participated in food tastings and taste tests.
Sous Chef/Line Cook Supervisor
Christian’s Steak And Grill
04.2014 - 07.2017
- Managed food preparation tasks during high-volume service periods, ensuring all orders were executed in a timely manner without sacrificing quality or presentation standards.
- Acted as head chef when required to maintain continuity of service and quality.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Planned and directed high-volume food preparation in fast-paced environment.
- Collaborated with executive chef to develop innovative menu items, leading to increased guest return rates and positive reviews.
- Managed inventory levels effectively, resulting in reduced food waste and cost savings for the establishment.
- Mentored junior kitchen staff, fostering a collaborative work environment that improved overall team performance.
- Implemented proper cleaning procedures, ensuring a safe and sanitary kitchen workspace compliant with health department regulations.
- Increased kitchen productivity by optimizing workflow processes and delegating tasks appropriately within the team.
- Coordinated with vendors to order supplies and maintain high quality standards.
- Contributed to successful catering events by coordinating meal preparation and execution, exceeding client expectations on each occasion.
- Supervised all kitchen staff and food in high volume environment
- • Plated food according to restaurants guidelines
- Maintained up-to-date knowledge of current culinary trends and techniques.
- Monitored food and labor costs to verify budget targets were met.
- Plated every dish with attractive flair to meet strict restaurant standards and maintain stellar business reputation.
- Served as an integral part of the hiring process for new kitchen staff members, contributing valuable insights into candidate selection based on experience and skill set compatibility with existing team dynamics.
- Assisted with menu development and planning.
- Participated in food tastings and taste tests.
- Set up and broke down kitchen for service.
Education
High School Diploma -
Bergen County Technical Schools
Paramus06.2014
Skills
- Time Management
- Valid Driver's License
- Customer Service
Supervising Experience
- Flexible Schedule
- Materials Transport
- Food Safety and Preparation
- Food Safety
- Kitchen Management Experience
- Culinary Experience (5 years)
Timeline
Driver/Lot Attendant
Premier Parking
01.2024 - 05.2024
Driver/Lot Attendant
M.J Traders
03.2021 - 06.2023
Executive Chef
Park Ave Club
08.2018 - 04.2019
Customer Service
Burlington Coat Factoy
02.2018 - 04.2020
Sous Chef/Line Cook Supervisor
Christian’s Steak And Grill
04.2014 - 07.2017
High School Diploma -
Bergen County Technical Schools