Michael Smith
Centerton,AR
Summary
A Business Process professional with 25+ yrs. Track record in retail, sales and customer service sectors that can translate operational, financial and technology business goals while leveraging performance improvement, best practices and high team performance. Well-organized and creative Merchandising professional successful at representing consumer tastes and needs in retail market. Accurately assess competition and pursues effective ways to boost sales and reinforce client brands. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
28
28
years of professional experience
Work History
Store Display Coordinator
Dollae Tree / Family Dollar
08.2023 - Current
- Contributed to overall store success by consistently maintaining a visually appealing and welcoming environment for customers.
- Utilized data-driven insights to inform decisions regarding placement of high-margin items within displays for maximum revenue generation.
- Conducted ongoing evaluations of current displays, making adjustments as needed to optimize customer experience and sales performance.
- Demonstrated adaptability in responding to changing business needs or priorities while maintaining a consistent focus on delivering high-quality display solutions.
- Arranged consistent shelves, bins, and racks at 20 locations by following established planograms.
Sales Manager
Harbor Freight Tools USA
01.2023 - 08.2023
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
Store Manager
FEDEX Office
11.2017 - 01.2023
- Ensure Quality Driven Management - QDM strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science
- Exceeded both sales and profitability forecasts for Q1 to Q3 FY2019
- Assisted the Store Manager with the operation of the Bentonville FedEx retail store that generates between $110K to $115K thousand in weekly sales
- Enforced all policies and procedures to ensure excellent customer service is provided and to maximize the P&L performance of the store
- Train and Coach - ensuring that all employees are trained and coached in providing excellent customer service experience
- Open/Close Store Operations - Counting all opening and closing registers, entering all daily sales reports and goals.
Task Manager
Serco North America
09.2013 - 04.2017
- Responsible for the coordination of 21 to 30 direct reports and supervision of Complex issue decisions, Document Triage, Verification, Tier 4, Telephone Support procedures as mandated by the Center for Medicaid/Medicare in relation to the Affordable Healthcare Act for a non-technical government contract
- Spearhead various special projects for the PMO by way of DSM, and the testing of dual monitors for current Exemption team
- Played a key role with the mass hiring of 780 ESW's for the start of second shift in Arkansas
- Adhere to sensitive and confidential information policies.
Assistant Manager
Sam's Club
06.2009 - 06.2013
- Hard lines merchandise assistant manager leading a team of 43 direct reports in the following area: Electronic, Wireless, Photo, Houseware, Office, Center section, seasonal and maintenance
- Manages operation of weekly sales goals while maintaining exceptional working relationship with buyers and suppliers
- Exhibit Knowledge of replenishment theory in non-routine circumstances
- Overnight merchandise manager leading a team of 26 direct reports, while implementing the new sales driven stocking and club inventory management system
- Grocery Produce manager for 2 years, leading the produce and grocery areas of Sam's Club while growing rapid sales within both areas
- Ensured that products were in compliance with Wal-Mart Inc./Sam's Club, United States Department of Agriculture, and food safety standards
- Provides supervision and employee development opportunities for associates, by hiring and training; mentoring; assigning duties; providing recognition; and ensuring daily diversity awareness.
Regional Operations Manager
Milwaukee Journal Sentinel
03.2003 - 04.2009
- Manage 37 independent contractors to deliver the largest newspaper in Wisconsin to street boxes and retail outlets
- Planned and coordinated Journal Sentinel and Commercial newspaper sales in designated branch
- Established sales strategies and tactical plans; identified and captured target markets
- Ensured financial results of assigned locations as measured against established projections and budgets.
District Sales Manager
Cingular Wireless
10.2001 - 03.2003
- Supervised and coordinated day-to-day activities of diverse retail operations
- Provided personnel training and resolved problems and complaints through proper and internal channels in a professional manner
- Consistently exceeded Sales goals.
District Sales Manager
Jay's Food
01.1996 - 03.2003
- Performed extensive training and development of personnel
- Managed operations and exceeded weekly sales goals while maintaining outstanding working relationship with key account holders
- Maintained account reconciliations and strategically executed promotional sales calls.
Education
Skills
- Business Process Management
- Contract Performance/Compliance & Controls
- Budget/Sales Forecasting
- P&L Oversight
- Data Analytics
- Service Level Agreements (SLA)
- Conflict Management
- Leveraging Diversity
- Managerial Leadership
- 100MM in Sales Goals
- Retail Link
- SAP
- Product presentation
- Retail Operations
- Deadline Management
- Space Planning
- Innovation and Creativity
- Blueprint Interpretation
- Problem-Solving
- Critical Thinking
- Clear Communication
- Team Collaboration
- Relationship Building
- Adaptability and Flexibility
- Laptop and Mobile Device Use
- Workflow Coordination
- Project Coordination
- Placement Optimization
- Marketing knowledge
- Display Model Assembly
- Microsoft Office
- Deadline-oriented
- Customer experience
Personal Information
Title: BA
Timeline
Store Display Coordinator
Dollae Tree / Family Dollar
08.2023 - Current
Sales Manager
Harbor Freight Tools USA
01.2023 - 08.2023
Store Manager
FEDEX Office
11.2017 - 01.2023
Task Manager
Serco North America
09.2013 - 04.2017
Assistant Manager
Sam's Club
06.2009 - 06.2013
Regional Operations Manager
Milwaukee Journal Sentinel
03.2003 - 04.2009
District Sales Manager
Cingular Wireless
10.2001 - 03.2003
District Sales Manager
Jay's Food
01.1996 - 03.2003
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