Michael Smith
Hialeah,FL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Front Desk Agent
Davidson Hotels & Resorts
01.2024 - Current
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Streamlined front desk operations for improved efficiency and faster service delivery.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Managed room inventory effectively, ensuring optimal occupancy rates and revenue generation.
- Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
- Facilitated smooth guest experiences by coordinating with multiple departments across the property.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
Flight Attendant
Frontier Airlines
07.2022 - 12.2023
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
- Answered passengers' questions and provided solutions to issues arising during flights.
- Ensure safety and comfort of customers onboard aircraft.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements.
- Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
Print Room Operator
Northwest Framing
10.2021 - 06.2022
- Set up equipment and adjusted settings for ink flow and number of copies to optimize production rates and achieve project timetables.
- Documented finished work to keep supervisors informed of production activities.
- Utilized work order and job instructions to identify necessary materials and quantity requirements.
- Complied with company policies and safety protocols to maintain safety and operational performance of copy machines.
- Maintained efficient functionality of various photocopying and printing equipment with careful operation, preventive maintenance and basic repairs.
- Double-checked completed work and staged in appropriate areas for supervisor approval, final binding and product distribution.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Server
Texas Roadhouse
06.2021 - 06.2022
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Checked identification for minimum age for sale of alcoholic beverages.
Valet
Parking Management Company
03.2021 - 10.2021
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Maintained cleanliness of work sites, parking spaces and guest services stations.
- Monitored and documented guest traffic flow in valet lot.
- Helped guests unload and load luggage.
- Answered guest's questions about property amenities and services.
- Arranged special transportation for guests and booked taxis and business-class vehicles.
- Completed claim check, vehicle damage and billing dispute forms.
- Issued and collected claim tickets and processed valet parking fees.
- Entered guest vehicle information and location in computerized valet parking system.
- Assisted hotel guests with valet retrieval process.
- Responded to customer requests efficiently and with knowledgeable assistance.
Cashier
Kohl's
11.2020 - 01.2021
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Collected and authorized payments of guests.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Education
High School Diploma -
Stranahan High School
Fort Lauderdale, FL06.2016
Skills
- Issue and Complaint Resolution
- De-escalation Techniques
- Courteous with Strong Service Mindset
- Customer Retention Strategies
- Understanding Customer Needs
- Upbeat and Positive Personality
- Responding to Difficult Customers
- Multitasking and Prioritization
- Calm and Professional Under Pressure
- POS Systems and Ordering Platforms
- Efficient and Detail-Oriented
- Team-Oriented and Cooperative
Timeline
Front Desk Agent
Davidson Hotels & Resorts
01.2024 - Current
Flight Attendant
Frontier Airlines
07.2022 - 12.2023
Print Room Operator
Northwest Framing
10.2021 - 06.2022
Server
Texas Roadhouse
06.2021 - 06.2022
Valet
Parking Management Company
03.2021 - 10.2021
Cashier
Kohl's
11.2020 - 01.2021
High School Diploma -
Stranahan High School
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