Michael Smith
Golden Valley,AZ
Summary
Proven leader and efficient problem-solver, adept in time management and customer service, enhanced Steak N Shake's customer satisfaction through effective conflict resolution and staff training. Demonstrated reliability by streamlining operations at McDonald's, significantly boosting team productivity and profitability. Skilled in multitasking and fostering a positive environment, ensuring high-quality service delivery and operational excellence.
Overview
20
20
years of professional experience
Work History
Adventure Guide
Maverik
12.2023 - Current
- Ensures beer coolers and drink coolers are stocked in a timely manner
- Uses time management skills to ensure all tasks are completed before shift end
- Makes sure parking lot is pressure washed and clean for customers
- Maintains great customer service towards customers to guarantee an excellent experience and return
Expo/ Line Cook
The Local Goat
07.2021 - 01.2023
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Manager
Steak N Shake
01.2013 - 07.2021
- Wrote and submitted truck orders for very busy, fast paced restaurant establishment
- Handled customer complaints and ensured every customer left happy
- Ensured safe, books and registers were counted accurately
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
1st Assistant Manager
McDonald's
12.2004 - 01.2013
- Improved team productivity by implementing efficient staff scheduling and task delegation.
- Ensured a smooth running establishment
- Placed and received truck orders
- Maintained efficiency in a fast paced, high volume establishment
- Paid close attention to labor control to ensure highest prophit
Education
GED -
Mt. Rogers Higher Adult Education
Bristol, TNSkills
- Customer Service
- Reliability
- Responsibility
- Time Management Skills
Timeline
Adventure Guide
Maverik
12.2023 - Current
Expo/ Line Cook
The Local Goat
07.2021 - 01.2023
Manager
Steak N Shake
01.2013 - 07.2021
1st Assistant Manager
McDonald's
12.2004 - 01.2013
GED -
Mt. Rogers Higher Adult Education