Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Michael Smith

Norwalk

Summary

District Manager with demonstrated experience managing company assets and developing people for future growth. Strategic planner talented in seeing multiple options for improvement, operational streamlining and potential growth.

Overview

27
27
years of professional experience
1
1
Certification

Work History

District Manager

Family Dollar
11.2011 - Current
  • Supervised various locations, enforcing high-quality standards of operation.
  • Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
  • Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
  • Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
  • Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
  • Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
  • Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
  • Managed budget development process for the district, allocating resources effectively to drive growth while remaining fiscally responsible.
  • Implemented risk-management protocols for loss prevention, leading to a consistent decrease in shrinkage rates across the district.
  • Reduced turnover rates by implementing proactive retention strategies designed to address potential employee concerns before they escalated into resignations or terminations.
  • Analyzed sales data to identify growth opportunities and areas for improvement across district.
  • Promoted culture of accountability, setting clear expectations and conducting regular performance evaluations.
  • Enhanced customer satisfaction, conducting regular store visits to ensure compliance with service standards.
  • Ensured compliance with all company policies and procedures, conducting regular audits and training sessions.

Regional Manager

Mills Stores
01.2001 - 11.2011
  • Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
  • Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
  • Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
  • Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
  • Established and maintained operational standards for 15 locations.
  • Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
  • Supervised staff to optimize brand expansion initiatives and productivity.
  • Mentored and developed high-potential employees for leadership roles through individualized career development plans and opportunities for growth.
  • Expanded regional presence by researching potential markets, developing strategic partnerships, and opening new locations.
  • Boosted regional sales by implementing targeted marketing strategies and fostering strong client relationships.
  • Optimized inventory management systems for reduced stock discrepancies, minimizing losses due to shrinkage or obsolescence.
  • Supervised various locations, enforcing high-quality standards of operation.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

District Manager

Footstar
04.1998 - 01.2001
  • Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
  • Implemented inventory control measures to minimize waste and optimize product availability, ensuring optimal stock levels across all locations.
  • Optimized staffing levels to match store traffic patterns, improving customer service and reducing labor costs.
  • Enhanced customer satisfaction, conducting regular store visits to ensure compliance with service standards.

Area Supervisor/Regional Director of Operations

Dollar Financial Group Inc.
03.1997 - 04.1998
  • Provided ongoing coaching to staff members, promoting skill development and career progression.
  • Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
  • Resolved conflicts between employees by mediating discussions that led to mutually beneficial outcomes.
  • Reduced employee turnover by fostering a positive work environment and providing opportunities for professional growth.

Education

BBA - Business Administration And Management

Lakeland Community College
Willoughby, OH
05.1997

Skills

  • Leadership skills
  • Recruiting and Hiring
  • Strategic Planning
  • Training and coaching
  • Operations Management
  • Attention to Detail
  • Goal Setting and Performance Metrics
  • Leadership Development
  • Conflict Management
  • Relationship Building

Certification

Certificate for Effective Speaking and Human Relations from Dale Carnegie College.

Timeline

District Manager

Family Dollar
11.2011 - Current

Regional Manager

Mills Stores
01.2001 - 11.2011

District Manager

Footstar
04.1998 - 01.2001

Area Supervisor/Regional Director of Operations

Dollar Financial Group Inc.
03.1997 - 04.1998

BBA - Business Administration And Management

Lakeland Community College

Similar Profiles

CREATE PROFILE
Michael Smith