Michael Smith
New York,NY
Summary
Proven Sales Associate with a track record of enhancing customer satisfaction and exceeding sales goals. At Federated Department Stores, I leveraged my exceptional customer service and inventory control skills to significantly improve store efficiency and client retention. Adaptable and goal-oriented, I excel in fast-paced environments, consistently meeting deadlines with a professional demeanor.
Overview
9
9
years of professional experience
Work History
Sales Associate
Saks OFF 5TH
02.2020 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Sales Associate
Federated Department Stores
01.2016 - 02.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Collaborated with sales teams to develop targeted pitches and presentations for potential clients, showcasing the value of newly invented products.
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
Education
BS - Business
Bernard Baruch
New York, NY01.1995
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Multi-tasking strength
- Problem-Solving
- Excellent people skills
- Reliable and punctual
- Goal-Oriented
- Flexible Schedule
- Money Handling
- Cash Register Operation
- Cash Handling
- Relationship Building
- Exceptional customer service
- Client Service
- Conflict Resolution
- Store Opening and Closing
- Product Sales
- Customer Needs Assessment
- Sales Strategies
- Meeting deadlines
- Professional Demeanor
- Adapt to diverse groups
- Merchandising understanding
- Building rapport
- Inventory Control
- Order Processing
- Sales Goals Attainment
- Point of sale operation
- Negotiation Tactics
- Product Promotions
- Persuasion techniques
- Sales trends
- Friendly and Helpful
- Honest and Dependable
- Sales Pipeline Management
- Type product knowledge
- Customer Assistance
- Adaptable and Flexible
- Positive Customer Engagement
- Product Knowledge
- Store Organization
- Building Customer Loyalty
- Safety and Cleanliness Standards
- Sales and Promotions
- Basic Mathematics
Timeline
Sales Associate
Saks OFF 5TH
02.2020 - Current
Sales Associate
Federated Department Stores
01.2016 - 02.2020
BS - Business
Bernard Baruch
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