Summary
Overview
Work History
Education
Skills
Awards
Timeline
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Michael Smith

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Walmart
11.2023 - 07.2024
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Customer Service Representative

Cohere Health
04.2023 - 10.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Customer Services Rep

Sitel Group (Work From Home Temp)
10.2022 - 01.2023
  • Assist Customer With Billing And Service Questions
  • Walk Customer threw trouble shooting there account
  • Assist Customer With Creating/ Building Orders.

Customer Service Rep

TRC Staffing (Work From Home)
03.2022 - 09.2022
  • Assist Customer With Billing And Service Questions
  • Walk Customer threw trouble shooting there account
  • Schedule Repair Tickets For Outages.

Customer Service Rep

Alorica Call Center
08.2021 - 12.2021
  • Assist Customer With Billing And Service Questions
  • Walk Customer threw trouble shooting there account.

Warehouse Worker

Macy's Warehouse
10.2020 - 11.2020
  • Picker- customer orders for warehouse shelves
  • Replenish- Restock shelves with incoming packages
  • Belt Stocker - Replenish bins for pickers.

Customer Service Rep/Sales

Empereon Constar
03.2019 - 11.2019
  • Help Customers Pay Bill
  • Also Help Customer Understand their bill
  • Also Assist New Customers On Setting Up Services.

Education

Standard Diploma -

Carver High School
Montgomery, AL
05.2018

Skills

  • Detail Oriented
  • Organized
  • Microsoft office suite knowledge
  • Problem Solving
  • Critical Thinking
  • 3 Years Customer Services Experience
  • 2 Years Sales Experience
  • 2 Years Work From Home Experience
  • Language Line Knowledge
  • Slack/Team Knowledge
  • Avaya Knowledge
  • Active Listening

    Problem-solving abilities

Awards

Smart Work Ethics Program Certificate, 2017

Timeline

Customer Service Representative

Walmart
11.2023 - 07.2024

Customer Service Representative

Cohere Health
04.2023 - 10.2023

Customer Services Rep

Sitel Group (Work From Home Temp)
10.2022 - 01.2023

Customer Service Rep

TRC Staffing (Work From Home)
03.2022 - 09.2022

Customer Service Rep

Alorica Call Center
08.2021 - 12.2021

Warehouse Worker

Macy's Warehouse
10.2020 - 11.2020

Customer Service Rep/Sales

Empereon Constar
03.2019 - 11.2019

Standard Diploma -

Carver High School
Michael Smith