Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Michael Smith

Morrisville,NC

Summary

I am an experienced Account Executive with a strong background in Business Development, Customer Relations, and Account Management. Skilled in delivering IT and leadership training solutions to a diverse clientele for the past 5years, I have been thriving in sales industry with a Hunter Mentality.

Overview

10
10
years of professional experience

Work History

Sr. Account Executive

Skillsoft
03.2022 - 08.2024
  • As a Senior Account Executive, I oversaw the growth of an existing account territory that encompassed the Mid and West Coast portion for our SLED Department. Applying a hunter mentality, with a strategic, solution-selling approach, was essential for me to farm current accounts and to capture as much new business as possible.
  • I consistently kept a record of accomplishment of over-quota achievement for 4 out of the 5 years during my time at GK/Skillsoft. Being that I was involved with the entire sales process from start to close, it helped me grow an ambitious pipeline of business quarter over quarter.
  • I also had to possess the ability to navigate through complex organizations and sell to multiple decision-makers, including the 'C Suite'.

Regional Account

Global Knowledge Training LLC
08.2019 - 03.2022
  • During my time at Global Knowledge, before the merger with Skillsoft, I consistently exceeded the sales quota for promotion eligibility by using a consultative sales approach. My natural hunter mentality was crucial in the success of my team and our goals.
  • Managed accounts within a geographical territory consisting of organizations in the public and private sectors.
  • Made sales calls to prospective and existing clients to identify technology and business skills gaps.
  • Responsible for all aspects of the sales cycle, including quotes, documentation, and various administrative tasks.
  • Also handled negotiating contracts and terms for volume technology and professional skills training packages.
  • Lastly, another key aspect of my role was to work collaboratively with outside field reps to ensure customer satisfaction was met during their time with us, to ensure renewals and repeat business.

Licensed Health Insurance Agent

GoHealth
05.2018 - 06.2019
  • During my employment at GoHealth, I was dedicated to engaging new and existing members through inbound and outbound calls to help members maximize their plans based on their needs.
  • I went on to obtain my license in over 40 states, as well as my Salesforce Professional Certification, during my first 3 months.
  • During open enrollment, I surpassed my department's KPIs while providing a great customer experience by using my customer service and sales background, all while following and understanding the Federal CMS and State legal standards.
  • Which, in turn, led to my promotion to the Medicare Department, where I resided before leaving for a career/industry change.

Assistant Manager

CityMac (Apple Premier Partner)
07.2016 - 07.2017
  • As the Assistant Store Manager at CityMac, I handled leading and managing all aspects of the store's operations.
  • This included driving sales, managing staff, ensuring exceptional customer service, and supporting the store's visual and operational standards.
  • I also played a key role in developing a high-performing team and creating an environment that reflects Apple's brand and values.
  • Preparing and maintaining reports on store performance, sales, and customer feedback was also in my scope of work.
  • Every Wednesday and Saturday, I would also host a 60-minute class for clients to help them get the most out of their newly purchased products.

Assistant Store Manager

T-Mobile
07.2014 - 07.2016
  • In my first manager-based role, I was supporting the Store Manager in overseeing daily operations, driving sales, and ensuring exceptional customer service.
  • This role required me to manage a team, execute store policies, and help achieve store goals.
  • I also aided in ensuring high standards of customer service are consistently met.
  • Addressing and resolving customer issues and complaints in a prompt and professional manner.
  • Monitoring and analyzing sales performance, identifying opportunities for improvement of our sales reps.
  • Assisting with scheduling, payroll, and other administrative duties was a part of my weekly expectations as well.

Education

06/2016
06.2016

Skills

  • Hunter Mentality
  • Forecast preparation
  • Relationship Building
  • Consultative Sales
  • Multitasking and Organization
  • Team Collaboration
  • Deal negotiation
  • Attention to Detail
  • Sales methodologies
  • Territory Management
  • Customer Service
  • Creative Thinking
  • Pipeline Development
  • Strategic Planning
  • Product and service expertise
  • Territory Development
  • Revenue Generation
  • Customer Relationship Management
  • Written and verbal communication
  • Account growth
  • Sales Quota Achievement
  • Opportunity Identification
  • Prospecting and Networking
  • Relationship Management
  • Goals and performance
  • CRM proficiency
  • Sales Strategies
  • Customer Relations
  • Sales strategies implementation
  • New business opportunities
  • Strategic selling
  • Lead Development
  • Interpersonal Skills
  • Prospecting abilities

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Sr. Account Executive

Skillsoft
03.2022 - 08.2024

Regional Account

Global Knowledge Training LLC
08.2019 - 03.2022

Licensed Health Insurance Agent

GoHealth
05.2018 - 06.2019

Assistant Manager

CityMac (Apple Premier Partner)
07.2016 - 07.2017

Assistant Store Manager

T-Mobile
07.2014 - 07.2016

06/2016

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Michael Smith