Summary
Overview
Work History
Education
Skills
Timeline
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MICHAEL SMITH

BROUSSARD,LOUISIANA

Summary

Adept at engine repair and fostering customer satisfaction, I excelled at SMITTY'S AUTOMOTIVE REPAIR by enhancing vehicle performance and reliability. Leveraging troubleshooting skills and professionalism, I contributed to business growth through exceptional service, leading to a significant increase in repeat clientele. My commitment to safety awareness and continuous professional development sets me apart in the automotive industry.

Overview

25
25
years of professional experience

Work History

Automotive Technician

SMITTY'S AUTOMOTIVE REPAIR
03.2000 - Current
  • Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
  • Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
  • Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
  • Upheld high safety standards in the workplace by following proper protocols when handling hazardous materials and utilizing protective gear as needed.
  • Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
  • Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
  • Performed safety and emissions inspections.
  • Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
  • Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
  • Analyzed and located malfunctions in brakes, motors, switches, and control systems.
  • Completed customer orders and warranty services according to manufacturer specifications.
  • Reduced vehicle downtime with meticulous preventative maintenance services, extending the life of customers'' vehicles.
  • Delivered superior results under tight deadlines, managing multiple concurrent projects without compromising quality or attention to detail.
  • Maintained accurate records of time and materials required to perform repairs and service.
  • Tested newly installed equipment to determine proper functionality and compliance with regulations.
  • Achieved consistency across all repairs by strictly following manufacturer guidelines and using OEM parts whenever possible.
  • Contributed to business growth through exceptional customer service, leading to increased repeat clientele and positive word-of-mouth referrals.
  • Used specialized tools to detect leaks in gas and refrigerant systems.
  • Elevated shop reputation with outstanding troubleshooting abilities that led to quick identification of complex issues not easily diagnosed by others.
  • Expanded service offerings with continuous professional development efforts, staying informed on new technologies within the automotive industry.
  • Safeguarded customer trust by ensuring adherence to ethical repair practices and maintaining a transparent communication approach throughout the service process.
  • Streamlined work processes through effective collaboration with other technicians, resulting in faster turnaround times for customer vehicles.
  • Cultivated a loyal client base through personalized consultations, listening attentively to each individual''s needs before recommending appropriate solutions.
  • Championed environmental sustainability by properly disposing of hazardous waste materials and recycling used parts whenever possible.
  • Integrated new diagnostic software, improving accuracy in identifying vehicle issues.
  • Streamlined service scheduling to minimize customer wait times.
  • Assisted in selection of quality parts and supplies, ensuring repair durability.
  • Maintained up-to-date knowledge of automotive industry standards and practices.
  • Conducted routine maintenance checks for improved vehicle safety and longevity.
  • Implemented eco-friendly waste disposal practices, contributing to environmental sustainability.
  • Reduced repeat repair visits by implementing thorough quality control checks.
  • Customized vehicles to owner specifications, enhancing driving experience.
  • Optimized fuel efficiency for customers with regular engine tune-ups and maintenance.
  • Conducted safety inspections to comply with legal and company standards.
  • Enhanced vehicle performance by conducting detailed diagnostic procedures.
  • Delivered detailed explanations of repair processes, increasing customer trust and satisfaction.
  • Diagnosed complex electrical issues, restoring vehicle functionality.
  • Improved customer satisfaction by providing precise and timely repair updates.
  • Increased workshop efficiency with organization of tools and equipment.
  • Repaired and replaced worn and damaged components.
  • Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
  • Analyzed vehicle data using advanced diagnostic equipment.
  • Read and followed technical documentation to complete accurate repairs.
  • Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
  • Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
  • Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
  • Coordinated with parts department to determine availability of necessary components.
  • Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
  • Inspected damaged vehicles to estimate repair labor cost and required parts expense.
  • Explained estimates and determined repair timelines to manage customer expectations.
  • Corrected faults and maximized performance by rebuilding systems and individual components.
  • Tuned automotive systems and components to optimize functionality and prolong life of each piece.
  • Performed emissions tests according to standard procedures.

Education

High School Diploma -

COMEAUX HIGH SCHOOL
Lafayette, LA
05-1987

Skills

  • Changing tires
  • Engine repair
  • Safety awareness
  • Hand and power tools
  • Brake systems understanding
  • Replacing parts
  • Troubleshooting skills
  • Steering systems
  • Inspecting vehicles
  • System repairs
  • Preventive maintenance services
  • Installing equipment
  • Electrical failure repairs
  • Electrical experience
  • Rebuilding engines
  • Soldering skills
  • Maintaining records
  • Managing parts
  • Inventory organizing
  • Electrical repair procedures
  • Repair quotes
  • Optimizing engine performance
  • Bay management
  • Scheduled services
  • Engine overhauls
  • Diagnosis and repairs
  • Troubleshooting and diagnostics
  • Coolant flushes
  • Maintenance and repairs
  • Brake servicing
  • Diagnostics and troubleshooting
  • Automotive diagnostics
  • Steering and suspension maintenance
  • Electrical Systems
  • Forklift safety
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Critical Thinking
  • Customer Satisfaction
  • Safety Procedures Compliance
  • Physical Strength
  • Detail Oriented
  • Team building
  • Hand-Eye Coordination
  • Professionalism
  • Shop management
  • Complex Problem-Solving

Timeline

Automotive Technician

SMITTY'S AUTOMOTIVE REPAIR
03.2000 - Current

High School Diploma -

COMEAUX HIGH SCHOOL
MICHAEL SMITH