Michael Smith
4339 Sunscape Lane, Raleigh,NC
Summary
Seasoned Operations Manager and talented leader with experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
15
15
years of professional experience
Work History
Receiver/Stocker Associate
Integrated Communication Services
01.2010 - 01.2011
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Monitored inventory levels in stockrooms and alerted management to any discrepancies.
C Mechanic/Cook/Front Desk Attendant
AMF Southhills lanes
01.2015 - 04.2020
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Investigated and resolved customer inquiries and complaints quickly.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Receiver/Stocker Associate
Lowes Home Improvement
04.2020 - 08.2020
- Performed inventory control, such as counting, and stocking merchandise.
- Processed and packaged stock items for customer purchases.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Operated manual and forklifts, safely relocating heavy merchandise on sales floor for timely stocking.
Sales Associate
Lowes Home Improvement
08.2020 - 03.2021
- Developed and maintained strong working relationships with professionals within assigned territory.
- Managed returns, exchanges and refunds in accordance with store policy.
- Achieved or exceeded company-defined sales quotas.
- Solved customer challenges by offering relevant products and services.
- Helped customers locate products and checked store system for merchandise at other sites.
Shift Supervisor
AMF Southhills Lanes
03.2021 - 04.2022
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Developed and implemented new processes and procedures to streamline operations.
- Enforced company policies and regulations with employees.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Operations Manager
AMF South Hills Lanes
04.2022 - 12.2022
- Developed systems and procedures to improve operational quality and team efficiency.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Analyzed and reported on key performance metrics to senior management.
- Monitored daily cash discrepancies and inventory discrepancies
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Coordinated team schedules to keep shifts properly staffed during busy periods.
- Reviewed and approved employee schedules and timesheets.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Purchased food and cultivated strong vendor relationships.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Created and reviewed invoices to confirm accuracy.
General Manager
Marco's Pizza
12.2022 - 02.2023
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed budget implementations
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Purchased food and cultivated strong vendor relationships.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Motivated staff to perform at peak efficiency and quality.
Guest Service Manager
Paragon Theaters
03.2023 - Current
- Corrected customer concerns to promote company loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Collaborated with upper management to improve customer service processes
Operations Manager
Paragon Theaters
06.2023 - 11.2023
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Operations Manager
Bowlero Corp
11.2023 - Current
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Motivated and trained employees to maximize team productivity.
Deli Associate
Publix
02.2024 - Current
- Enhanced customer satisfaction by providing exceptional service and accurately fulfilling deli orders.
- Increased deli sales through the effective promotion of featured items and specials.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Collaborated with team members to efficiently complete daily tasks and consistently meet customer needs.
Education
Broughton High Diploma -
Needham Broughton High School
Raleigh, NC2008
Automotive Repair
Nashville Auto Diesel College
Nashville, TN2009
Skills
- Has worked on different vehicles including cars, trucks, and 18 wheelers
- Worked on Brunswick A-2 machines (including electrical, mechanical, and software/hardware issues)
- Fixed computer issues with different POS systems and Microsoft computers
- Built computers from basic parts and installed software
- POS system operations
- Overall customer experience helping with any questions they may have
- P&L Management
- Analytical Skills
- Staff Development
- Administrative Skills
- Supervision and Training
- Inventory Control
- Event Management
objective
Moving from North Carolina to South Carolina. In search of a company I can create a Career with
References
Michael Consolazio
Director of managment
Paragon Theaters
919-747-1429
Greg Meadows
General manager
Bowlero Corp
919-247-0463
Erin Squire
Facility manager
Bowlero Cary
919-622-7568
Stephen Emerson
General manager
AMF Southhills Lanes, Cary, NC
(919) 673-1466
Timeline
Deli Associate
Publix
02.2024 - Current
Operations Manager
Bowlero Corp
11.2023 - Current
Operations Manager
Paragon Theaters
06.2023 - 11.2023
Guest Service Manager
Paragon Theaters
03.2023 - Current
General Manager
Marco's Pizza
12.2022 - 02.2023
Operations Manager
AMF South Hills Lanes
04.2022 - 12.2022
Shift Supervisor
AMF Southhills Lanes
03.2021 - 04.2022
Sales Associate
Lowes Home Improvement
08.2020 - 03.2021
Receiver/Stocker Associate
Lowes Home Improvement
04.2020 - 08.2020
C Mechanic/Cook/Front Desk Attendant
AMF Southhills lanes
01.2015 - 04.2020
Receiver/Stocker Associate
Integrated Communication Services
01.2010 - 01.2011
Broughton High Diploma -
Needham Broughton High School
Automotive Repair
Nashville Auto Diesel College
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