Michael Smith
123 Hayes Mill Rd, Atco,NJ
Summary
As a dedicated and technically skilled business professional, with a versatile administrative and creative set of skills developed throughout various roles in my 20 plus years with the Einstein Healthcare Network, I seek to join a team dedicated to providing the highest level of service to its customers
Overview
22
22
years of professional experience
Work History
Staff Delivery Consultant
Cerner Corporation/Oracle (Main client: Einstein Healthcare Network)
10.2022 - Current
- Serves as the main IS representative for the HIM department within the Einstein Healthcare Network.
- Provide support to internal users of Oracle Applications and legacy applications and ensure maximum efficiency in the use of those applications.
- Respond to requests for support from users. Test and coordinate testing of new releases of Oracle Applications.
- Log bugs against applications and follow up with IT and Development.
- Monitor future applications releases.
- Train users on the features of applications.
- Consult with clients on current workflows and configuration, upgrade implications, system changes and enhancements and ongoing system maintenance.
- Complete complex full-system solution build and maintain accountability for build quality score and follow up actions.
- Apply and suggest improvements to implementation methodology and consult on complex configuration decisions.
- Develop and execute complex test plan and test script execution and note changes in end user functionality
- Review new defects, write steps to test, outline information for change requests and notify clients.
- Navigate across venues to resolve issues, propose mitigation strategies, and escalate when appropriate to solution and engagement leadership.
- Contribute knowledge to internal and external resources to deliver problem identification and resolution.
- Utilizes Cerner Advance and Cerner Lights on Network to review opportunities for improvement and/or advancement.
Informaticist/Senior Adoption Coach
Cerner Corporation (Main client: Einstein Healthcare Network)
01.2018 - 10.2022
- Served as the main IS representative for multiple ambulatory practices (GI, Hep, Transplant, Rheum, Opht, Neuro, Neuro-Opht, Neph, Pulm, Primary Care) within the Einstein Healthcare Network.
- Triage and communicate process, workflow and technical questions to appropriate project team members
- Independently provided day-to-day project management for onsite conversion team
- Identified and assessed improvement opportunities to provide feedback from end users to project team and stakeholders
- Created system adoption and/or optimization plan for client based on utilization data and targeted outcomes
- Provided ongoing support to physicians and staff for optimization and re-educational purposes
- Provided ongoing communications with physicians and clinical staff to improve efficiency and improve workflow strategies
- Reviewed reporting statistics to identify areas of improvement for physician and office improvement
- Participated in several project go-lives for Ambulatory and Inpatient AeCIS usage
- Lead, facilitate and provide recommendations on various projects involving system, workflow and design
- Provided at the elbow support to physicians and staff to educate and maximize optimization and meaningful use opportunities
- Provided educational presentations, updates and demonstrations to clinical staff, providers and entire departments
- Collaborated with various application teams and clinicians to facilitate ticket validation and resolution for end users.
- Performed proactive rounding within outpatient venues to identify workflow practice and provide education to improve documentation efficiency within Millennium as well as third party applications.
- Conducted current/future state assessments, training assessments and planning, communication plans, and provide go-live support for department projects, bridging communication between IS departments and clinical project stakeholders.
- Assisted with onboarding new providers, including coaching of optimal workflows and encouraging adoption of the latest software functionality
- Achieved a perfect rating for Promoting Interoperability by leading physicians to meet their regulatory EMR requirements, resulting in $1M+ of reimbursement funds from insurance companies
Implementation Rollout Specialist
Einstein Healthcare Network
04.2016 - 01.2018
- Participated in management of the rollout of the EMR system within ambulatory practices
- Involved in the training Healthcare Network employees on the proper use of Cerner programs
- Trained an average of 50 hospital staff per week on the proper use of Cerner systems
- Conducted monthly audits on physician office patient show and no-show rates
- Conducted assessments to determine department training and equipment needs
- Orchestrated one on one training sessions for new and established network employees
- Obtained client information by answering telephone calls, interviewing clients and gathering information
- Trained physicians, clinical staff and clerical employees on the systems used for Ambulatory Care
- Implemented and maintain development of Einstein’s electronic medical record system
- Operations and provider schedule support
- Participated in the creation and development of curriculum for clinical workflow
- Organized and coordinating several training projects with deadlines involved
- Supported providers and clinical staff in every department, both on-site and remotely to help them gain confidence in executing their roles within the ambulatory setting
- Audited the performance of clinical staff to ensure that training efforts are being implemented effectively and efficiently
Training Specialist
Einstein Healthcare Network
01.2009 - 04.2016
- Involved in the training Healthcare Network employees on the proper use of Cerner programs
- Trained an average of 50 hospital staff per week on the proper use of Cerner systems
- Conducted monthly audits on physician office patient show and no-show rates
- Conducted assessments to determine department training and equipment needs
- Orchestrated one on one training sessions for new and established network employees
- Obtained client information by answering telephone calls, interviewing clients and gathering information
- Trained physicians, clinical staff and clerical employees on the systems used for Ambulatory Care
- Implemented and maintain development of Einstein’s electronic medical record system
- Operations and provider schedule support
- Participated in the creation and development of curriculum for clinical workflow
- Organized and coordinating several training projects with deadlines involved
- Supported providers and clinical staff in every department, both on-site and remotely to help them gain confidence in executing their roles within the ambulatory setting
- Audited the performance of clinical staff to ensure that training efforts are being implemented effectively and efficiently
Patient Access
01.2004 - 01.2009
- Provided effective and timely resolution to patient concerns
- Conducted daily submissions to insurance companies for physician billing
- Answered an average of 125 patient calls daily, scheduling physician appointments
- Instructs office staff and managers on master schedule creation and maintenance
- Updates job knowledge by studying new product descriptions; participating in educational opportunities
- Makes necessary physicians schedule changes when appropriate
- Leads team workflow discussions for Cerner implementation into various network departments
- Monitors training costs for the purpose of ensuring services are provided in compliance with department and district budget objectives and guidelines
- Conducts informative learning sessions on Health Insurance Portability and Accountability laws and regulations
Education
High School Diploma -
Northeast High School
Philadelphia, PA01.2001
Skills
- Project coordination
- Data organization
- Advanced skills in Microsoft Office
- Telecommunications support
- Effective public speaking
- Cerner system specialist
- Report and document development
- Spreadsheet & Database Creation
- Curriculum development
- Effective communication
- Process Improvement
- Remedy
- Event Planning
- System Integration
- IDX
- Cerner Millennium Applications
- Solution Architecture
Timeline
Staff Delivery Consultant
Cerner Corporation/Oracle (Main client: Einstein Healthcare Network)
10.2022 - Current
Informaticist/Senior Adoption Coach
Cerner Corporation (Main client: Einstein Healthcare Network)
01.2018 - 10.2022
Implementation Rollout Specialist
Einstein Healthcare Network
04.2016 - 01.2018
Training Specialist
Einstein Healthcare Network
01.2009 - 04.2016
Patient Access
01.2004 - 01.2009
High School Diploma -
Northeast High School
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