Summary
Overview
Work History
Education
Skills
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Timeline
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Michael Smith

Harvey,LA

Summary

Results-driven professional prepared for this role with strong background in achieving high-impact outcomes. Skilled in problem-solving, critical thinking, and effective communication. Known for fostering team collaboration and adapting to evolving needs. Adept at utilizing analytical skills and innovative solutions to drive success.

Overview

8
8
years of professional experience

Work History

Football Scouting Intern

Gridiron Football
01.2024 - 05.2024
  • Collected, arranged, and input information into player database system.
  • Boosted social media engagement through creative content creation.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Writing Scouting Reports: Create detailed scouting reports and player profiles for each scouted player in the region.

Member Service Representative

Planet Fitness
09.2019 - 05.2020
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
  • Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
  • Maintained cleaning equipment, performed minor repairs and communicated with management regarding specific needs for new equipment.
  • Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.

Line Cook

Centerplate
10.2016 - 12.2016
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Created identical dishes numerous times daily with consistent care, attention to detail and quality.


Education

Bachelor of Science - Sports Management

Louisiana State University And A&M College
Baton Rouge, LA
08-2024

Associate of Science - Business Administration

Delgado Community College
New Orleans, LA
05.2022

High School Diploma -

John Ehret High School
Marrero, LA
05.2018

Skills

  • Customer Data Confidentiality
  • Issue and Complaint Resolution
  • Customer Standards Compliance
  • Order and Refund Processing
  • Data Entry and Maintenance
  • Problem-solving
  • Social media posting

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Title:

Timeline

Football Scouting Intern

Gridiron Football
01.2024 - 05.2024

Member Service Representative

Planet Fitness
09.2019 - 05.2020

Line Cook

Centerplate
10.2016 - 12.2016

Bachelor of Science - Sports Management

Louisiana State University And A&M College

Associate of Science - Business Administration

Delgado Community College

High School Diploma -

John Ehret High School

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