Michael Smith
Frisco,Texas
Summary
Dynamic operations manager with a proven track record at Pizza Hut, excelling in staff training and development. Skilled in decision-making and problem resolution, I enhanced employee accountability and improved performance outcomes. Adept at managing inventory and ensuring customer satisfaction, I bring a strong focus on operational efficiency and team empowerment.
Professional and experienced car wash specialist prepared for leadership in managing operations, ensuring high-quality service, and maintaining equipment. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in customer service, staff training, and efficiency optimization. Reliable, results-driven, and capable of fostering productive work environment.
Diligent Carwash Manager with solid history of managing car wash operations and ensuring high standards of service quality. Successfully led teams to deliver consistent customer satisfaction and maintain facility efficiency. Demonstrated expertise in staff training and process improvement.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Car Wash Manager
Qwikwash America
01.2024 - Current
- Manage the full facility - Labor checks, Hiring process, interviews, employees, termination, Chemical checks, payroll, carwash maintenance, conveyer repair, incident reports, saving footage for incidents, wash closure during bad weather conditions,
- Also Certified DPS State Inspector for Qwikwash America, doing the first step renew process, also Covered lube manager on the off days.
- Other things among, Detailing/Interior i get involved with the wash by pushing cars out to make sure customers are happy and spend less time waiting
Operations Manager
Pizza Hut
12.2022 - 01.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Shift Leader
Pizza Hut
06.2021 - 12.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Production Worker
Pizza Hut
06.2018 - 12.2021
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
Education
High School Diploma -
Memorial High School
Frisco, TX05.2020
Cisco Certification -
Collin County Community College
Plano, TX07.2021
Skills
- Staff training and development
- Operations management
- Sales and marketing
- Employee scheduling
- Customer service
- Decision-making
- Problem resolution
- Semi bilingual
Certification
- Certified State Inspector, Quickwash America - 1y-8m
Languages
Spanish
Limited Working
Timeline
Car Wash Manager
Qwikwash America
01.2024 - Current
Operations Manager
Pizza Hut
12.2022 - 01.2024
Shift Leader
Pizza Hut
06.2021 - 12.2022
Production Worker
Pizza Hut
06.2018 - 12.2021
High School Diploma -
Memorial High School
Cisco Certification -
Collin County Community College