Michael Smith
EVANSVILLE
Summary
Results-driven IT compliance specialist with expertise in data security and cybersecurity management. Proven ability to enhance IT governance and perform data analysis to ensure regulatory adherence.
Overview
18
18
years of professional experience
Work History
Chief Information Officer
University of Evansville
Evansville, IN
05.2014 - Current
- Developed and implemented strategic IT initiatives aligned with university goals.
- Led cross-functional teams to enhance data security protocols and compliance standards.
- Managed budgeting for technology investments, ensuring optimal resource allocation.
- Optimized IT infrastructure to improve system reliability and user satisfaction.
- Mentored IT staff, fostering professional development and skill enhancement initiatives.
- Established a culture of continuous improvement within the IT department through regular performance evaluations and skill development opportunities.
- Achieved cost savings through strategic vendor negotiations and management of technology resources.
- Enhanced cybersecurity measures by conducting risk assessments and implementing security protocols.
- Championed change management efforts to drive successful implementation of new technologies or processes throughout the organization.
Manager of Client Services
University of Evansville
Evansville, IN
06.2008 - 05.2014
- Led development and implementation of client service strategies to enhance student engagement and satisfaction.
- Streamlined communication processes between departments, improving response times to client inquiries.
- Mentored and trained client services team, fostering a culture of excellence and continuous improvement.
- Analyzed client feedback data to identify service gaps, driving initiatives for enhanced support offerings.
- Collaborated with academic departments to ensure alignment of services with institutional goals and student needs.
- Developed training programs for staff, enhancing skill sets in customer relationship management systems.
- Enhanced client satisfaction by implementing innovative service strategies and streamlining processes.
Education
Bachelor of Science - Global Leadership
University of Evansville
Evansville, IN05-2013
Skills
- IT compliance
- Data analysis
- IT governance
- Software updates
- Data security
- Cybersecurity management
Timeline
Chief Information Officer
University of Evansville
05.2014 - Current
Manager of Client Services
University of Evansville
06.2008 - 05.2014
Bachelor of Science - Global Leadership
University of Evansville