Michael Smith
Flight Attendant
Miami,Florida
Summary
I consider myself a successful Guest service expert with strong dedication to safety and customer service. Smart and polished with dynamic interpersonal skills. Known for excellent service and friendly, personable attitude that has been established by training and work experience. Side note: I meet the height and weight requirements. I am willing to relocate if needed.
Overview
10
10
years of professional experience
Work History
Flight Attendant
Frontier Airlines
Miami, Florida
08.2023 - Current
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Responded to passenger emergencies to provide first aid.
Ammunition Specialist
Air National Guard
Jacksonville, Florida
09.2024 - Current
Waiter
The Crossing Steak house
Norcross, GA
03.2021 - 11.2022
- Anticipated needs of passengers to enhance comfort and promote an enjoyable visit.
- Restocked and organized food, beverage and passenger items inventory.
- Executed menu and drink orders to meet preferences of guests.
- Offered answers to guests' questions and resolved issues that arose during visits.
- Kept tables neat, clean and professional in appearance.
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Calculated charges, issued table checks and collected payments from customers.
- Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
- Informed customers about specials, upselling additional food and drink items.
- Suggested additional items to customers to increase restaurant sales.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Reviewed daily specials, menu changes and service specifications.
Guest Service Expert
The Ritz-Carlton Hotel Company
Greensboro, GA
03.2018 - 03.2019
- Anticipate needs of the guests ahead of time.
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
- Update/modify notes about guests so everyone in the company can see their information to have the best experience for each and every visit at any location.
- Cultivated professional relationships with guests, improving customer retention through coordinated service. Creating guests for life.
- Greeted and assisted guests with variety of inquiries, promoting service standards.
- Invited guests to join loyalty programs and special promotions to stay connected.
- Arranged special accommodations for guests to enhance visitor experiences.
- Identified issues and established facts to produce practical decisions and solutions for guests.
Waiter
Darden Restaurant Group
Athens, GA
11.2015 - 03.2018
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Informed customers about specials, upselling additional food and drink items.
- Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
- My personal requirement was to always have an outgoing personality.
- My personal outlook is to always manage good interpersonal skills as well.
Parachute Packer
Skydive Monroe
Monroe, GA
Jun.2014 - Dec.2014
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Strengthened communication skills through regular interactions with others.
- Inspected Parachutes
- Packed parachutes
Education
Associate of Science - Tourism Management
Athens Technical College
Athens, GA12.2018
Skills
- Fluent in English
- Fluent in Spanish
- Problem-Solving
- Speech Clarity
- Microsoft Office
- Time Management
- Quality Assurance
- Detail Oriented
- Complaint Resolution
- Creative Thinking
- Data Entry
- Food Safety Understanding
- Point of Sale (POS) System Operations
- Food Inspection
- Service-Oriented
- Special Requests and Substitutions
- Conflict and Complaint Resolution
- Public Interaction
- Company Culture and Values
- Team Collaboration
- Verbal and Written Communication
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Accomplishments
- Took on additional crew responsibilities when other flight attendants were overwhelmed, which provided valuable on-the-job training in different roles.
Timeline
Ammunition Specialist
Air National Guard
09.2024 - Current
Flight Attendant
Frontier Airlines
08.2023 - Current
Waiter
The Crossing Steak house
03.2021 - 11.2022
Guest Service Expert
The Ritz-Carlton Hotel Company
03.2018 - 03.2019
Waiter
Darden Restaurant Group
11.2015 - 03.2018
Parachute Packer
Skydive Monroe
Jun.2014 - Dec.2014
Associate of Science - Tourism Management
Athens Technical College
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