Michael Smith-Cooper
Howell Township,NJ
Summary
Results-driven Licensed HVAC & Plumbing Technician focused on increasing production, and maximizing customer satisfaction. Able to apply strong analytic skills to promptly locate and repair faulty equipment. Organized and disciplined, able to multi-task, prioritize, and achieve objectives and deadlines in diverse and challenging environments.
Overview
18
18
years of professional experience
Work History
Project Manager / HVAC Sales
Dwyer Refrigeration
11.2021 - 03.2023
- Served as leader of sales processes to ensure customer satisfaction with an average closing rate of 59% and three million in sales.
- Formed accurate and complete sales proposals and helped facilitate post-sale transitions with installers.
- Educating prospective customers on superior quality products/services
- Performed Manual J, S, and D reports using Writesoft software to design air distribution systems that met or exceeded ACCA standards and guidelines.
- Responded to emergency calls as needed and troubleshooted to find quick and appropriate solutions.
HVAC Installer & Service Technician
Dwyer Refrigeration
08.2021 - 11.2021
- Handled inspection, repair, installation, modification, and maintenance of heating, ventilation, and air conditioning systems.
- Read blueprints and schematics to locate hard-to-find elements.
- Maintained preventative maintenance schedules and procedures for all HVAC equipment.
- Performed general maintenance tasks to keep vehicles, equipment, and tools in good condition.
- Responded to emergency calls as needed and troubleshooted to find quick and appropriate solutions.
Licensed Plumbing & HVAC Technician
Artisan Plumbing Heating & Cooling Corp.
12.2018 - 12.2021
- Completed maintenance, installation, and repair of HVAC and plumbing systems. Including but not limited to forced air systems, boilers, mini spits, and water heaters.
- Completed testing and troubleshooting of newly installed systems to ensure operational readiness and
quality control. - Created and maintained the company's website while maintaining the company's online presence using
Facebook, Google, and Yelp. - Implemented and maintained the company's email marketing campaigns.
Licensed Journeyman Plumber (Union)
NJR Home Services
10.2011 - 03.2018
- Supported company growth by training apprentice plumbers in technical skills, safety protocols, and industry standards.
- Handled residential and light commercial plumbing needs for appointment-based and emergency calls.
- Dug and back-filled trenches as part of new gas line installations and repairs at customer locations.
- Tested, troubleshot, and repaired indoor piping and fixtures such as faucets, toilets, sump pumps, ejector pumps, tankless water heaters, standby generators.
- Installed, maintained, and repaired various residential HVAC appliances, such as humidifiers, steam boilers, high-efficiency boilers, high-velocity and forced air split systems.
Journeyman HVAC & Plumbing Technician
Artisan Plumbing Heating & Cooling Corp.
01.2005 - 12.2011
- Installed water and sewer distribution systems for newly constructed homes and smaller remolding projects.
- Satisfied customers by completing work in line with time, budget, and quality specifications.
- Completed preventive maintenance tasks, including inspecting, identifying, and resolving issues before a system breakdown.
- Collaborated with contractors to ensure seamless integration of plumbing systems in new construction projects.
- Assisted colleagues in handling complex assignments or tackling challenging situations as a supportive team player.
Education
Section 608 Universal Technician -
EPA
Associate Degree in Criminal Justice -
Ocean County College
2005
Journeyman Plumber License Number: 36BJ00001100 -
State of New Jersey
2012
Master Plumber License Number: 36BI01318800 -
State of New Jersey
2014
Master HVACR Contractor License Number: 19HC003171 -
State of New Jersey
2015
Skills
- Licensed HVACR Technician
- Licensed Plumbing Technician
- HVAC installation and maintenance
- EPA 608 Universal Certified
- Troubleshooting components
- HVAC system design
- Technical Troubleshooting
- Flexible and Adaptable
- Proficient with Writesoft Design Software
Timeline
Project Manager / HVAC Sales
Dwyer Refrigeration
11.2021 - 03.2023
HVAC Installer & Service Technician
Dwyer Refrigeration
08.2021 - 11.2021
Licensed Plumbing & HVAC Technician
Artisan Plumbing Heating & Cooling Corp.
12.2018 - 12.2021
Licensed Journeyman Plumber (Union)
NJR Home Services
10.2011 - 03.2018
Journeyman HVAC & Plumbing Technician
Artisan Plumbing Heating & Cooling Corp.
01.2005 - 12.2011
Section 608 Universal Technician -
EPA
Associate Degree in Criminal Justice -
Ocean County College
Journeyman Plumber License Number: 36BJ00001100 -
State of New Jersey
Master Plumber License Number: 36BI01318800 -
State of New Jersey
Master HVACR Contractor License Number: 19HC003171 -
State of New Jersey
Similar Profiles
Virginia DwyerVirginia Dwyer
Administrative Assistant/Paralegal at O'Rourke Hogan Fowler & DwyerAdministrative Assistant/Paralegal at O'Rourke Hogan Fowler & Dwyer
Connor KingConnor King
Flex Assembler at Dwyer InstrumentsFlex Assembler at Dwyer Instruments
David DentonDavid Denton
National Account Manager – Broadline Distribution at Dwyer OmegaNational Account Manager – Broadline Distribution at Dwyer Omega
Sofia ShamotaSofia Shamota
Food Service Worker at Krispy PizzaFood Service Worker at Krispy Pizza
Charles WinesCharles Wines
Small Business Owner at Self-employeedSmall Business Owner at Self-employeed