Michael S. Murry
Houston,TX
Summary
Dynamic professional with a proven track record in client acquisition and retention, notably enhancing Group 1 Automotive's appointment set ratio by 62%. Excelled in roles requiring exceptional time management and Salesforce proficiency. Skilled in fostering customer relations and leading teams to exceed sales goals. Adept at leveraging Adobe software to drive business success.
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
10
10
years of professional experience
Work History
Customer Relations Advisor
Camden
Houston, TX
08.2022 - Current
- Receive upwards of 50 phone calls a day from prospects, applicants, and residents.
- Build and discuss pricing quotes with prospects.
- Troubleshoots residents' service requests.
- Enter the service requested in our CRM.
- Dispatch onsite maintenance teams to assist residents at the location.
B2B Sales Representative
Globaltex Fine Linens
Houston, TX
02.2022 - 07.2023
- Supported luxury hotels with a variety of products and linens, that best suited for their guests and ambiance for the suites
- Provided seminars, sample presentations, and logistics to clients
- Effectively communicated with GMs, executives, and owners to acquire their business
- Maintained inventory, display, and samples to present for the clients
- Achieved and increased sales goal by 10 percent through business retention rate
Account Manager
Gulf Coast Regional Blood Center
Houston, TX
08.2019 - 12.2021
- First contact with company executives, wellness leaders, or HR, to coordinate on-site blood drives
- Logistics, permits, parking mapping, scheduling, & supervision of blood drives
- Corresponded with partners, crew supervisors, and management to ensure appropriate amounts of supplies and information for a successful blood drive
- Developed Excel reports and spreadsheets to ensure goals are achieved
- Followed up on the clients with a courtesy call for appreciation and their time and donation
Sales Agent/Team Lead
Group 1 Automotive
Houston, TX
09.2014 - 08.2019
- Responded to inbound sales leads from clients via phone calls and internet leads in a timely manner
- Performed 200 daily follow up tasks and calls on all clients
- Achieved monthly average appointment set ratio of 62% with an average appointment show ratio of 29%
- Promoted to Team Lead in November 2015
- Managed and maintained over 120 sales agents
- Created and implemented reports on the agent's individual performance to provide coaching opportunity and praise
Education
High School Diploma -
Stephen F. Austin High School
01.2009
Skills
- Microsoft Office
- Adobe software Software
- Salesforce
- Client acquisition and retention
- Time management
- Self-motivation
- CRM software
- Client onboarding
- Training programs
- Complaint handling
- Schedule management
- Sales proficiency
- Account management
- Customer relations
- Inter-department collaboration
- Research and due diligence
- Merchandise upselling
- Brand Advocacy
- Self-motivation
- Call center operations
- Multitasking Capability
References
Available upon request.
Languages
English
Affiliations
- Wood working
- Karaoke
- Games
- Baseball
Accomplishments
- Earned over $1,000,000 in sales at Globaltex in 2012
- Maintained a blood drive percentage of %70 donation rate.
- Carried a work load of over 200 clients a month a Group 1 Automotive.
Timeline
Customer Relations Advisor
Camden
08.2022 - Current
B2B Sales Representative
Globaltex Fine Linens
02.2022 - 07.2023
Account Manager
Gulf Coast Regional Blood Center
08.2019 - 12.2021
Sales Agent/Team Lead
Group 1 Automotive
09.2014 - 08.2019
High School Diploma -
Stephen F. Austin High School
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