Michael Snelling
Peyton,CO
Summary
Accomplished professional adept at driving team performance, business strategies, and making data-supported recommendations for continuous process improvement. Skilled at identifying optimal tactics for motivating teams and engaging clients.
Overview
14
14
years of professional experience
Work History
Senior Manager
McKague Logistics
Peyton, CO
02.2022 - Current
- Recruited and trained new employees to meet job requirements.
- Oversaw talent acquisition, training, and development programs to build high-performing teams.
- Managed crisis situations, implementing contingency plans to minimize impact on operations.
- Reviewed completed work to verify consistency, quality, and conformance.
- Participated in recruitment initiatives by interviewing potential candidates and selecting suitable hires.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Monitored compliance with industry regulations and company policies to mitigate risk.
- Managed a team of 10+ employees by providing guidance, setting goals and objectives, delegating tasks, and monitoring performance.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Implemented quality control measures to uphold company standards.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Operated equipment and machinery according to safety guidelines.
- Managed inventory and supplies to ensure materials were available when needed.
Director of Operations
Champs Corporation
Peyton, CO
06.2011 - 02.2022
- Implemented systems for monitoring employee attendance, scheduling, payroll.
- Reviewed site and department performance to improve quality of services and comply with regulatory requirements.
- Recruited and trained new employees to meet job requirements.
- Reviewed completed work to verify consistency, quality, and conformance.
- Participated in recruitment initiatives by interviewing potential candidates and selecting suitable hires.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Planned delivery routing, team workflows, and promotional initiatives.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Delegated work to staff, setting priorities and goals.
- Developed and implemented operational policies and procedures to improve efficiency.
- Prepared staff work schedules and assigned team members to specific duties.
- Reviewed contracts with vendors to ensure compliance with regulations and terms and conditions.
- Enhanced customer service and satisfaction through policy and procedural changes.
Education
Some College (No Degree) - Business Management
Evangel College
Springfield, MOSkills
- Business performance management
- Influencing and negotiating
- Operations planning
- Budget administration
- Human resources management
- Corporate communications
- Warehousing functions
- Cargo loading and handling
- Operations management
Affiliations
Bobcat Meadows Water District Board Member, Race Sprint Cars for hobby.
Timeline
Senior Manager
McKague Logistics
02.2022 - Current
Director of Operations
Champs Corporation
06.2011 - 02.2022
Some College (No Degree) - Business Management
Evangel College
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