Michael Snowden
Baltimore,MD
Summary
Experienced in maintaining well-organized and fully stocked shelves, utilizing inventory management knowledge to ensure product availability and optimal placement in my current position. Additionally, committed to store security by actively monitoring aisles to enhance customer and staff safety while preventing theft or unauthorized activities.
Bringing over 17 years of experience in professional parking services, adept at managing operations and providing outstanding customer service. Skilled in maintaining smooth traffic flow and ensuring safety within parking areas. Recognized for strong teamwork, adaptability, and meticulous attention to detail, ensuring efficiency in dynamic environments.
My past experience has equipped me with the ability to adapt to multitasking assignments and daily challenges with diligence. I am committed to continuous learning and eager to expand my skills and knowledge further.
Overview
22
22
years of professional experience
Work History
Shelf Stocker/ Security Officer
Seena Wine & Liquor
06.2024 - Current
- Maintained a clean and organized store environment for optimal shopping experience.
- Answered customer questions and provided detailed product information.
- Helped customers locate desired items and transfer oversized items to vehicles.
- Unloaded arriving product stock and moved to store display areas.
- Patrolled and monitored premises in store by foot.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
Parking Attendant
Johns Hopkins Hospital
06.2007 - 05.2024
- Answered general questions about parking fees, facilities, and directions.
- Promoted a welcoming atmosphere by greeting each customer upon arrival, offering assistance when needed throughout their visit.
- Kept parking lot clean and well-maintained to provide safe and attractive lot to customers.
- Demonstrated excellent multitasking abilities while balancing responsibilities such as fee collection, space assignment, and customer inquiries.
- Assisted with traffic flow during peak hours, ensuring smooth entry and exit for all patrons.
- Kept parking lot usage orderly by enforcing parking regulations.
- Reduced wait times for customers by swiftly processing vehicle entries and exits using automated systems.
- Directed patrons to designated parking spaces.
- Observed and monitored parking lot or garage to preserve safety of customers and vehicles.
- Provided exceptional customer service, addressing inquiries and resolving any parking-related issues.
- Coordinated with other attendants during busy periods to provide seamless service while maintaining an organized workflow among staff members.
- Kept parking area clean and well-maintained, removing debris and snow as necessary to ensure customer safety.
- Collected parking fees from customers in compliance with parking regulations to discourage illegal parking.
- Boosted customer loyalty through friendly interactions, consistently delivering a positive experience for all patrons.
- Provided exceptional customer service, assisting with vehicle issues and inquiries.
- Monitored parking lot capacity and implemented measures to prevent overcrowding.
- Ensured compliance with parking regulations and policies, minimizing risk of fines or disputes.
- Delivered prompt assistance to customers with lost tickets or parking location issues.
- Directed vehicles to appropriate parking spaces to maximize lot space and efficiency.
- Reduced customer wait times by quickly processing payments and managing traffic flow.
- Increased customer satisfaction by maintaining clean and organized parking environment.
- Provided feedback to management on potential improvements to parking operations and customer service.
- Patrolled parking areas regularly to identify security, safety or vehicle concerns.
- Removed safety hazards, soiled items, and trash from customer areas.
- Handled cash, made accurate change and maintained balanced cash drawer.
Production Line Worker/Forklift Operator
McCormick & Company
05.2003 - 05.2006
- Followed safety protocols to prevent accidents and injuries to self and colleagues.
- Collaborated with other production workers to achieve smooth running of production line.
- Followed instructions to make products in line with customer specifications.
- Boxed, labeled, and transported items to support assembly operations.
- Packaged and labeled products using automated equipment.
- Communicated with supervisor regarding production line issues and needed repairs for fast resolution.
- Utilized strong problem-solving abilities to troubleshoot equipment issues quickly, minimizing disruptions to the production line while maintaining safety standards at all times.
- Prioritized tasks to meet personal and team production targets.
- Assisted quality assurance by inspecting items and removing defective parts.
- Maintained a clean and organized workspace, adhering to 5S principles for optimal efficiency and safety.
- Performed hand-finishing of final products after assembling component parts for items.
- Inspected assembly line to confirm proper operation.
- Monitored inventory and notified supervisor about low stock items to obtain more supplies necessary for production process.
- Fostered a positive workplace culture that emphasized teamwork, communication, and mutual support among production line workers.
- Adhered to strict safety protocols, minimizing accidents and ensuring safe workplace.
- Contributed to achievement of production targets by consistently meeting individual performance benchmarks.
- Enhanced production line efficiency by maintaining steady pace on assembly line.
- Maintained cleanliness and order in work area, promoting professional environment.
- Assembled products according to changing daily work orders and specific customer needs.
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
- Collaborated with team members to complete tasks quickly and increase overall productivity.
- Minimized product damage through careful maneuvering and transporting of fragile items.
- Maneuvered forklift safely in congested and confined areas using [Skill] and [Technique].
Education
General Studies
Northern High School
Baltimore, MDSkills
- Heavy lifting
- Stock rotation
- Workplace safety
- Cleanliness standards
- Positive attitude
- Customer assistance
- Punctual and reliable
- Shelf stocking
- Clear communication
- Loading and unloading
Timeline
Shelf Stocker/ Security Officer
Seena Wine & Liquor
06.2024 - Current
Parking Attendant
Johns Hopkins Hospital
06.2007 - 05.2024
Production Line Worker/Forklift Operator
McCormick & Company
05.2003 - 05.2006
General Studies
Northern High School
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