Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
References
Work Availability
Work Preference
Software
Languages
Interests
Quote
Timeline
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Michael Snyder

Mansfield,OH

Summary

Accomplished District Manager with a proven track record at Dollar General, adept in multi-unit management and tactical business planning. Skilled in fostering team building practices and driving district growth, I excel in operational improvement and client relationship building. Demonstrated ability to enhance productivity by over 30% through strategic leadership and effective staff development.

Overview

40
40
years of professional experience
1
1
Certification

Work History

District Manager

Dollar General
Cleveland, OH
03.2016 - 01.2025
  • Mentored team members by demonstrating best practices for sales and customer service.
  • Identified and developed top talent to promote performance-oriented culture.
  • Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
  • Collaborated with other departments such as marketing, human resources, finance, to achieve goals set by upper management.
  • Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
  • Analyzed financial data for each store in the district to identify areas of improvement or growth potentials.
  • Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
  • Resolved customer complaints regarding sales and service.
  • Reviewed inventory levels at each store in order to ensure adequate stock availability.
  • Worked with direct reports to develop and implement action plans, improving operating results.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.

Store Manager

Dollar General Store
Loudonville, Ohio
12.2010 - 03.2016
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Resolved customer complaints in a timely manner.
  • Identified opportunities for cost savings through waste reduction initiatives.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Maintained accurate records of employee performance reviews.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Ensured compliance with safety regulations and company policies.
  • Developed strategies to maximize sales and profitability.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Delegated work to staff, setting priorities and goals.
  • Recruited, trained and supervised new employees.

Executive Assistant Manager

Kohls Department Store
Wooster, OH
12.2003 - 12.2010
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Prepared reports, memos, letters, financial statements and other documents using MS Office Suite.
  • Managed daily operations of the office including ordering supplies and equipment maintenance.
  • Maintained company confidence and protected business operations by keeping sensitive information confidential.
  • Coordinated meeting and work schedules for staff teams and executives.
  • Coordinated and conducted classes to teach procedures to new staff members.
  • Determined staffing requirements, interviewing, hiring and training new employees.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Seargent First Class Military Police

United States Army & Army Reserve
Ft Stewart, GA
08.1984 - 06.2006
  • Supervised shift personnel by providing guidance on proper investigative techniques.
  • Participated in joint operations with civilian law enforcement agencies when required.
  • Coordinated with legal, medical, and mental health professionals to address the needs of victims and suspects.
  • Provided fast and accurate emergency response to injured teammates, providing first aid, and Buddy Care.
  • Responded to emergency calls for service, providing immediate assistance and coordinating with other emergency response teams as necessary.
  • Answered calls and complaints while providing community-oriented police services to improve and enhance quality of life community-wide.
  • Diffused hostile situations with effective negotiation techniques.
  • Provided physical security for personnel, property, equipment, documents, and sensitive materials.
  • Enforced laws and regulations on the installation in accordance with applicable state and federal statutes.
  • Facilitated conflict-resolution by implementing protocols and investigating issues through resolution.
  • Drafted incident reports detailing criminal activity, civil proceedings and varied incidents.
  • Acted as a liaison between the military community and local civilian authorities to foster cooperative relationships.
  • Transported dignitaries, government officials and criminals between stipulated locations.
  • Enforced drug and alcohol policies, conducting searches and tests as authorized.
  • Testified in court at criminal hearings and trials as to scenes observed, evidence collected and previous incidents.

Executive Assistant Manager

Kmartcorp
Savannah, GA
12.1996 - 03.2003
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Managed daily operations of the office including ordering supplies and equipment maintenance.
  • Pitched in to help with office tasks during busy periods and staff absences.
  • Coordinated and conducted classes to teach procedures to new staff members.
  • Managed busy calendar for executive team, planning and preparing meetings and communications.
  • Determined staffing requirements, interviewing, hiring and training new employees.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Completed day-to-day duties accurately and efficiently.

Police Officer

Village Of Lexington
Lexington, OH
01.1990 - 12.1995
  • Gathered evidence, interviewed victims and interrogated suspects to conduct thorough criminal investigations.
  • Served criminal warrants and subpoenas to suspects in public and private locations.
  • Provided security at public events such as parades, concerts, or sporting events.
  • Attended training sessions to maintain proficiency in law enforcement techniques.
  • Arrested individuals suspected of criminal activities, following proper legal procedures.
  • Testified in court at criminal hearings and trials as to scenes observed, evidence collected and previous incidents.
  • Conducted traffic stops in accordance with departmental protocol.
  • Executed law enforcement patrol functions in assigned locations for extended periods of time.

Education

Some College (No Degree) - Criminal Justice

The Ohio State University
Mansfield, OH

Graduate Certificate - Police Academy

Ohio Police Academy
Mansfield, OH
06-1990

High School Diploma -

Madison Comprehensive Senior High School
Mansfield, OH
03-1984

Skills

  • Consulting
  • Infrastructure expansion
  • Multi-unit management
  • Tactical business planning
  • District expansion
  • Budget management
  • Operations management
  • Operational improvement
  • Employee scheduling
  • Staff supervision
  • Client relationship building
  • Sales management
  • Team building practices
  • Policies and procedures
  • Business administration
  • District growth management
  • Productivity improvements
  • Policy enforcement
  • Staff development
  • Customer relations
  • Customer service
  • Recruiting and hiring
  • Action plans
  • Team leadership
  • Staff recruiting
  • Project planning
  • Sales orientation
  • Operations oversight
  • Interpersonal communication
  • Leadership skills
  • Team development
  • Operational oversight

Affiliations

  • Coach / Umpire for Little league baseball 5 years.
  • Coach for YMCA Basketball program 3 years.
  • Coach for several youth football programs 8 years.
  • Foster Parent for up to 5 children 3 years.

Accomplishments

  • Top Performer award fast mover Q4 2023.
  • Received 4 awards from Dollar General Corp office.
  • Received 32 awards and certificates during my military service.

Certification

  • Ohio Pease Officer Certification

References

References available upon request.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Work-life balanceCareer advancementCompany CulturePersonal development programsHealthcare benefits

Software

Microsoft Office

Languages

English
Native language

Interests

Coaching youth kids sports

Foster Parent

Quote

Innovation distinguishes between a leader and a follower.
Steve Jobs

Timeline

District Manager

Dollar General
03.2016 - 01.2025

Store Manager

Dollar General Store
12.2010 - 03.2016

Executive Assistant Manager

Kohls Department Store
12.2003 - 12.2010

Executive Assistant Manager

Kmartcorp
12.1996 - 03.2003

Police Officer

Village Of Lexington
01.1990 - 12.1995

Seargent First Class Military Police

United States Army & Army Reserve
08.1984 - 06.2006

Some College (No Degree) - Criminal Justice

The Ohio State University

Graduate Certificate - Police Academy

Ohio Police Academy

High School Diploma -

Madison Comprehensive Senior High School

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Michael Snyder