Michael Soeder
Wadsworth,OH
Summary
Focused Assistant Store Manager known for creating stunning merchandise displays and improving revenue for location. Offering exemplary writing and oral communication skills. Experience in diverse retail environments. Accomplished Sales Assistant Store Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
15
15
years of professional experience
Work History
Operations Assistant Store Manager
Lowe's Home Improvement
Wooster, OH
01.2023 - Current
- Maintained accurate records of financial transactions related to operations activities.
- Utilized software programs such as Excel, Word, Access, for data entry, analysis and reporting purposes.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Led a great Front-end team to number 1 in the company on the Cashier ranking scorecard for the first half of 2023. Currently, 6th for the year.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
Specialty Assistant Store Manager
Lowes Home Improvment
Wooster, Ohio
07.2020 - 01.2023
- Compiled Sales reports to help senior leaders effectively plan business direction and operational strategies.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Store Manager
CVS Pharmacy
Akron, Ohio
03.2017 - 07.2020
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Approved regular payroll submissions for employees.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised guests at front counter, answering questions regarding products.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
Customer Service Associate
Lowes Home Improvment
Massillon, OH
04.2009 - 02.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Executes excellent sales floor merchandising and selling.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
Education
High School Diploma -
Rittman High School
Rittman, OH05.2005
No Degree - Business
Universtity of Akron
AkronSkills
- Recruitment and Training
- Store Presentation
- Store Organization
- Flexible Work Schedule
- Store Support
- Sales Promotion
- Inventory Control
- Sales Tracking
- Assignment Delegation
Accomplishments
- Currently participating in the School of Excellence program for District 848 and Region 21.
- Was a member of the SASM council and worked closely with SSC on new projects coming to the stores.
Timeline
Operations Assistant Store Manager
Lowe's Home Improvement
01.2023 - Current
Specialty Assistant Store Manager
Lowes Home Improvment
07.2020 - 01.2023
Store Manager
CVS Pharmacy
03.2017 - 07.2020
Customer Service Associate
Lowes Home Improvment
04.2009 - 02.2017
High School Diploma -
Rittman High School
No Degree - Business
Universtity of Akron