Michael Sofka

Did almost everything required of management of Mavis.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
• Increased sales through effective merchandising strategies and targeted promotions.
• Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
• Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
• Monitored sales trends to adjust pricing strategies for optimal profitability.
• Oversaw daily operations to maintain store cleanliness and organization.
• Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
• Coordinated with vendors for timely inventory replenishment, ensuring product availability.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Did almost everything required of management of Mavis.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
• Increased sales through effective merchandising strategies and targeted promotions.
• Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
• Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
• Monitored sales trends to adjust pricing strategies for optimal profitability.
• Oversaw daily operations to maintain store cleanliness and organization.
• Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
• Coordinated with vendors for timely inventory replenishment, ensuring product availability.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Monitored and kept records of meters.

Kept facilities clean.

Ran daily tests on both water and sewage

Was on call a week out of every month.

Would have to wake in middle of night to travel up to an hour + away to address an alarm going off.

.Alot of mainline work. Replacements and spot repairs of sewage mainlines.

.Septic installation

.House calls

. operated power tools and machinery

Backhoes and skidsteers

.Helped run permaliners. (Scary work)