MICHAEL SOILE

Caregiver /HHA/CNA/ Administrative Officer

Noble Care Staffing

Canoga Park, California

02.2021 - Current

Answered phone with positive attitude and asked questions to better understand customer needs.
Educated customers on special pricing opportunities and company offerings.
Handled fast-paced customer inquiries each day to consistently meet productivity and performance targets.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Communicated information to customers about product quality, value and style.
Assessed customer account information to determine current issues and potential solutions.
Processed payments and updated balances and customer totals.
Followed up on emailed or web-submitted customer inquiries within standard response times.
Tracked down sources of special products and services to meet customers' special needs.
Scheduled service appointment to resolve complex, site-specific issues.
Identified and pursued cross-selling opportunities to bring in high volume of new revenue per month.
Exceeded personal sales goals for total revenues and new accounts.
Answered more than [Number] inbound calls from customers daily.
Assisted clients with daily living activities and personal hygiene.
Monitored client health and reported changes to healthcare professionals.
Administered prescribed medications according to care plans.
Provided companionship and emotional support to clients and families.
Documented client care activities in compliance with company policies.
Supported bathing, dressing and personal care needs.
Maintained clean and well-organized environment for client happiness and safety.
Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
Laundered clothing and bedding to prevent infection.
Respected the rights of each individual client while maintaining confidentiality of all personal information.
Encouraged residents to participate in activities of daily living to enhance personal dignity.
Administered prescribed medications on a timely basis following care plan instructions.
Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
Reported concerns to nurse supervisor to promote optimal care.
Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
Accompanied clients to social events such as movies or plays.
Ensured compliance with all applicable laws, regulations and standards governing home health care services.
Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
Educated families about available resources for home health care services in the local community.
Monitored health and well-being of clients and reported significant health changes.
Built strong and trusting rapport with clients and loved ones.
Organized oral medications for clients following dosage and schedule requirements.
Contacted medical providers on behalf of clients to follow up on appointments.
Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.