Michael Solano
Orlando,FL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in ERP industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Product Consultant
Datacor
02.2023 - Current
- Assisted customers with product needs and troubleshooting.
- Acknowledging and uncovering new store offerings.
- Established long term customer relationships by using effective communication and active listening skills.
- Attended trainings and workshops to learn about new products and then shared this information with customers.
- Demonstrate products to help customers try out offerings before making purchases.
- In this role I Manage support for many of our large strategic accounts.
Business Development Associate
Open Systems Inc.
06.2020 - 12.2020
- Enhanced sales techniques and marketing plans to strengthen business development efforts.
- Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.
- Developed business pipeline using cold and warm techniques.
- Negotiated contracts and closed sales with new and existing clients.
- During my time in Business Development I was responsible for creating $200,000+ in reoccurring revenue from a previously dead client base.
Business Development
Open Systems Inc.
09.2018 - 06.2020
- Tasked with developing new and existing customer relationships.
- Identifying growth opportunities within the existing client base.
- Data entry and general ERP/CRM usage.
- Scheduling and organizing calls and meetings with resources.
Education
Associate of Applied Arts - Business Administration And Management
Valencia College
Orlando, FLSkills
- Client Communication
- ERP/CRM/POS Software Proficiency
- Microsoft Access Proficiency
- Organization and Time Management
- Guest Relations Management
- Microsoft Applications Proficiency
- Multitasking
- Flexible and Adaptable
- English and Spanish Proficiency
- Client Engagement and Support
- Success Driven
Timeline
Product Consultant
Datacor
02.2023 - Current
Business Development Associate
Open Systems Inc.
06.2020 - 12.2020
Business Development
Open Systems Inc.
09.2018 - 06.2020
Associate of Applied Arts - Business Administration And Management
Valencia College
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