Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Michael Solano

Lawrenceville,GA

Summary

Motivated individual with strong organizational, excellent customer service and multi-tasking abilities. Driven to provide the best clerical support while maintaining a team environment mentality.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Customer Service Coordinator – Field Services

Invitation Homes
Sandy Springs, GA
10.2019 - Current
  • Processed and cured an average of 40 incoming HOA violations & City infractions per day for the entire Georgia market.
  • Prepared and submitted all HOA application documents, ensuring thorough follow up until approval is received.
  • Coordinate logistics and developed relationships with Vendors, Technicians and Superintendents.
  • Utilize CRM Software (Salesforce, SMS One) to streamline Work Orders, Claims & Workflow Automation.

Bilingual PSC Coordinator

Advanced Urology
11.2024 - 04.2025
  • Served as the first point of contact for new and existing patients.
  • Created charts, scheduled and rescheduled new patient
    consultations, existing patient follow ups and surgeries at all Ambulatory Surgery Centers (ASC).
  • Communicated effectively and professionally across various modalities, including eClinicalWorks, EMR, email, and online chat platforms.
  • Utilized departmental and interdepartmental resources to determine appropriate actions to satisfy patient needs.

Total Loss Claims Adjuster

Custard Insurance Adjusters
Norcross, GA
12.2016 - 05.2018
  • Managed a high volume of total loss claims, ensuring timely resolution and adherence to company guidelines which resulted in an average of 70 claims closed per month.
  • Gather and sent all necessary paperwork (LOG, POA, ODS, Lien Release, Cause of Loss, Evaluation, Settlement Breakdown and Salvage form).
  • Responsible for handling the full life of total loss claims from inception to closure including negotiation and settlement.

Education

High School Diploma -

CENAPEC High School
Santo Domingo, Dominican Republic
06.2001

Skills

  • Strong organizational and time
    management skills
  • Problem Solving
  • Results Driven
  • Claims investigation
  • Computer skills
  • Account management
  • Multitasking and organization
  • Data entry

Certification

  • Property & Casualty Adjuster License - State of Georgia
  • License #: 3176686
  • Expires: 09-30-2027

Timeline

Bilingual PSC Coordinator

Advanced Urology
11.2024 - 04.2025

Customer Service Coordinator – Field Services

Invitation Homes
10.2019 - Current

Total Loss Claims Adjuster

Custard Insurance Adjusters
12.2016 - 05.2018

High School Diploma -

CENAPEC High School

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Michael Solano