Michael Solano
Lawrenceville,GA
Summary
Highly motivated individual with strong organizational abilities. Highly organized professional with proven track record in coordinating complex tasks and ensuring seamless operations. Adept at managing schedules and resources to achieve project goals effectively. Renowned for fostering teamwork and adapting to dynamic environments, making significant contributions to organizational success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Bilingual PSC Coordinator
Advanced Urology
11.2024 - 04.2025
- Served as the first point of contact for new and existing patients.
- Created charts, scheduled and rescheduled new patient
consultations, existing patient follow ups and surgeries at all Ambulatory Surgery Centers (ASC). - Communicated effectively and professionally across various modalities, including eClinicalWorks, EMR, email, and online chat platforms.
- Utilized departmental and interdepartmental resources to determine appropriate actions to satisfy patient needs.
Customer Service Coordinator – Field Services
Invitation Homes
Sandy Springs, GA
06.2019 - 10.2024
- Processed and cured an average of 40 incoming HOA violations & City infractions per day for the entire Georgia market.
- Prepared and submitted all HOA application documents, ensuring thorough follow up until approval is received.
- Coordinate logistics and developed relationships with Vendors, Technicians and Superintendents.
- Utilize CRM Software (Salesforce, SMS One) to streamline Work Orders, Claims & Workflow Automation.
Total Loss Claims Adjuster
Custard Insurance Adjusters
Norcross, GA
12.2016 - 05.2018
- Managed a high volume of total loss claims, ensuring timely resolution and adherence to company guidelines which resulted in an average of 70 claims closed per month.
- Gather and sent all necessary paperwork (LOG, POA, ODS, Lien Release, Cause of Loss, Evaluation, Settlement Breakdown and Salvage form).
- Responsible for handling the full life of total loss claims from inception to closure including negotiation and settlement.
Education
High School Diploma -
CENAPEC High School
Santo Domingo, Dominican Republic06.2001
Skills
- Strong organizational and time
management skills - Problem Solving
- Results Driven
- Claims investigation
- Computer skills
- Account management
- Multitasking and organization
- Data entry
Certification
- Property & Casualty Adjuster License - State of Georgia
- License #: 3176686
- Expires: 09-30-2027
Timeline
Bilingual PSC Coordinator
Advanced Urology
11.2024 - 04.2025
Customer Service Coordinator – Field Services
Invitation Homes
06.2019 - 10.2024
Total Loss Claims Adjuster
Custard Insurance Adjusters
12.2016 - 05.2018
High School Diploma -
CENAPEC High School