Michael Solario

• Managed EMA, NEMA, and Bulk marketing contracts at Multi Dwelling Units (MDU) and Single-Family Units (SFU).
• Managed 80-110 active MDUs and 18-30 new construction openings on any given year.
• Documented customer interactions using Salesforce to capture data in processing system.
• Analyzed internal reporting to identify trends, low penetration opportunities, or sales partners effectiveness.
• Leveraged brand marketing, contractual monthly paid revenue, and partnership training to build/strengthen long-lasting leasing staff service referrals.
• Utilizes quarterly/annual budgets to effectively achieve quantifiable revenue results with ROI focus.
• Effectively collaborate non-corporate authorized retailers and various corporate sales departments to drive higher Internet in service penetration.
• Liaised between with Engineering, Premise Technicians, and Tech Project Managers to resolve chronic service outage issues and to ensure new construction opens on time for first move in date.
• Oversaw first Fiber MDU roll out in Los Angeles.
• Trail blazed Federal Government's Affordable Connectivity Program (ACP) to bridge digital divide in Los Angeles Market.

References Name: Robert Hardigree

Title: AREA MANAGER ACC

Phone (949) 351-0787/Email rh4548@att.com

• Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
• Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
• Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
• Managed sales driven table events at Connected Community residents events.
• IPTV and Internet sales at events would account for 80-90% of Studio City wireless store monthly target.

• Answered product questions with up-to-date knowledge of sales and store promotions.
• Used consultative sales approach to understand customer needs and recommend relevant offerings.
• Determined solutions for clients promptly and professionally.
• Achieved minium of 90% month-over-month Overall Net Satisfaction (NPS) by providing exceptional customer service and accountability.
• Built client base for return business opportunities.
• Offered each customer top-notch, personal service to boost sales and customer satisfaction.
• Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
• Drove AT&T services and products at Connected Community resident events.