Michael Solvig
Wimauma,Florida
Summary
Results-driven management professional with 30 years professional experience. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
22
22
years of professional experience
Work History
Home Health Aide
G.T. Independence
03.2017 - Current
- Performed laundry, grocery shopping and other light housekeeping duties for my Mother In Law
- Provided mobility assistance such as walking and regular exercising.
- Assist my Mother In Law to support independence and well-being.
Store Manager/Working Area Lead Trainer
Mattress Firm
12.2013 - 03.2020
- Manager in daily operations of largest volume store in the District
- Accountable for sales, merchandising, inventory, customer service, social media, financing, vendor relationships, and corporate promotions
- Determine customer needs, select/ recommend appropriate products, secure financing, order/deliver product, and follow-up at 30/60/90 day intervals post-sale to ensure customer satisfaction
- Generate and submit daily budget analysis for all 13 District stores;
- Maintain relationships with 3 financial institutions and educate customers on contract options, terms, and requirements
- Perform quarterly inventory of all products/accessories; maintain adequate stock levels; minimize shortages/overages to improve cash flow
- Consistently meet/exceed sales, inventory, and customer satisfaction goals
- Recruited to concurrently function as Lead Trainer for District
- Conduct weekly conference calls, as well as workshops and presentations at monthly meetings for 35 District sales staff. Trained and facilitated career progression of many new hires to Store Manager positions.
Sales Associate
Macys Furniture Gallery
07.2001 - 12.2013
- Sold full line of furniture and home accessories in showroom environment
- Managed entire sales process, from initial customer needs assessment, product selection, warranty/fabric protection, financing options, product delivery, to post-sale customer service
- Tracked open orders, scheduled delivery with customer, and resolved issues/concerns with defective or damaged merchandise
- Consistently ranked in the top 5% for Sales Performance
- Met/exceeded monthly sales, customer satisfaction, fabric protection, and warranty goals
- Increased sales and overall performance through extensive product knowledge, sales experience, and customer service best practices
- Selected to train new hires
- Recognized for achieving sales goals in challenging economic market; retained employment through two store layoffs and 40% reduction of staff (2007-2010)
Education
No Degree - Music Electronics/ Liberal Arts
Queens Borough Community Collegea
Queens, NYSkills
- Sales Manager
- Store Trends
- Customer Experience
- Guest Relations
- Personnel Scheduling
- Records Organization and Management
- Professional Development
- Performance Improvement
- Scheduling and Coordinating
- Operations Oversight
- Customer Needs Assessments
- Team Collaboration
- Motivational Leadership
- Staff Assignments
- Closing Procedures
- Budget Controls
Timeline
Home Health Aide
G.T. Independence
03.2017 - Current
Store Manager/Working Area Lead Trainer
Mattress Firm
12.2013 - 03.2020
Sales Associate
Macys Furniture Gallery
07.2001 - 12.2013
No Degree - Music Electronics/ Liberal Arts
Queens Borough Community Collegea