Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Sommerville

Summary

Well-qualified candidate with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

6
6
years of professional experience

Work History

Beach Attendant

South Walton Beach Service Association (SWBSA)
04.2023 - 11.2023
  • Enhanced guest experience by providing timely and efficient beach services.
  • Ensured cleanliness of the beach area, contributing to a positive atmosphere for guests.
  • Assisted in setting up and breaking down beach equipment daily, maintaining an organized and functional workspace.
  • Increased guest satisfaction by promptly attending to their needs and requests throughout their visit.
  • Collaborated with team members to provide seamless service for large events and group bookings.
  • Promoted safety through regular inspections of beach equipment and addressing potential hazards.
  • Demonstrated exceptional communication skills when interacting with diverse clientele, fostering positive relationships with repeat customers.
  • Maintained inventory levels for various beach supplies, facilitating smooth operations during peak periods.
  • Offered personalized recommendations regarding nearby attractions or dining options tailored to individual preferences or dietary restrictions.
  • Consistently received positive feedback from both colleagues and managers for exemplary performance in meeting or exceeding expectations.
  • Adapted to constantly changing weather conditions or unexpected challenges, demonstrating flexibility and resilience in the face of adversity.
  • Used Beachy and WeatherBug to complete and maintain records of beach and weather conditions, incident information and emergency medical occurrences.
  • Built and established positive relationships with patrons, team members and supervisors.
  • Contributed to a welcoming environment by greeting guests upon arrival and providing information about available services.
  • Built and maintained relationships with multiple vendors.

Educator

Lululemon
02.2023 - 04.2023
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Baseball Coach/Instructor

Cover All Bases
09.2022 - 11.2022
  • Improved team performance by developing comprehensive practice plans and focusing on individual player development.
  • Designed training programs for pitchers, improving accuracy and consistency in their performances.
  • Implemented advanced video analysis techniques to identify areas of improvement for players, resulting in higher batting averages and fielding success rates.
  • Assisted athletes in setting personal goals and provided guidance on how to achieve them through tailored training sessions.
  • Created a positive team environment, fostering strong relationships among players and coaching staff.
  • Developed custom workout routines for players that increased overall strength, speed, and agility.
  • Collaborated with other coaches to share best practices and strategies for enhancing player performance on the field.
  • Served as a mentor to student-athletes, providing academic support and guidance throughout their high school careers.
  • Implemented injury prevention measures such as proper stretching techniques and warm-up exercises, reducing instances of player injuries during the season dramatically.
  • Lead offseason conditioning programs that improved overall physical fitness levels across the entire roster.
  • Fostered a culture of accountability and responsibility among players, resulting in fewer disciplinary issues and increased team cohesion.
  • Assisted with field maintenance tasks, ensuring the playing surface was consistently safe and well-groomed for all practices and games.
  • Modeled appropriate behavior on and off field.
  • Coached players on specific position requirements such as pitching and catching.
  • Conducted 3-5 practices each week focused on developing high-performing and well-rounded players.
  • Created and organized progressive training program for each specific position.
  • Planned exercise regimens targeting individual needs and enhancing personal results.
  • Developed profound sense of team belonging throughout season.
  • Exercised effective communication with members of community and team, acting as liaison and public face for organization.
  • Developed relationships with clients to provide ongoing support and encouragement.
  • Facilitated group coaching sessions and provided individual coaching support.
  • Developed and delivered effective and engaging coaching sessions to improve performance.
  • Provided guidance to clients in overcoming challenges and identifying opportunities.
  • Assisted clients in setting and achieving personal and professional goals.

Dog Trainer

Proven K9
05.2021 - 09.2022
  • Enhanced dogs'' obedience levels by implementing customized training programs tailored to their specific needs.
  • Reduced dog behavioral issues through consistent application of positive reinforcement techniques.
  • Conducted informative workshops for pet owners, promoting responsible dog ownership and effective communication methods.
  • Collaborated with fellow trainers to develop new strategies and approaches, resulting in improved client satisfaction rates.
  • Increased client retention by establishing trust and rapport with both dogs and their owners throughout the training process.
  • Instructed group classes to teach essential obedience commands, fostering well-behaved pets in various settings.
  • Developed individualized plans for addressing aggression issues, improving safety within clients'' homes and communities.
  • Provided specialized support for service animals and therapy dogs, ensuring their readiness for demanding environments.
  • Evaluated dogs'' progress during training sessions, adjusting techniques according to unique temperaments and learning styles.
  • Maintained detailed records of each dog''s progress throughout the duration of training programs, enabling data-driven adjustments when needed.
  • Offered guidance on selecting suitable equipment such as leashes, collars, and harnesses that promote proper handling techniques while walking or training dogs.
  • Organized public demonstrations showcasing trained canines'' capabilities in obedience trials and agility competitions, raising awareness about the benefits of professional dog training services.
  • Strengthened relationships between handlers and working dogs by facilitating bonding exercises designed to build trust and mutual understanding.
  • Conducted in-home visits to assess potential environmental factors contributing to dog behavioral issues, providing tailored recommendations for improvement.
  • Offered remote support through video consultations and follow-up phone calls, ensuring continued progress between in-person training sessions.
  • Maintained industry relevance by actively participating in professional development opportunities, including workshops, seminars, and conferences focused on new canine training methodologies and emerging trends.
  • Instructed owners and dogs on basic obedience commands using different techniques to match dogs' drives for reward.
  • Observed dogs in various settings to determine behavioral concerns and problems.
  • Watched dogs for triggers, signs of aggression and pack behaviors to formulate possible solutions.
  • Consulted with owners to discuss behavioral concerns and determine final goals.
  • Maintained clean training arena for group classes.
  • Employed positive reinforcement with animals using "clicker-training" method, voice rewards and food rewards.

Assistant Store Manager

Journeys
06.2017 - 08.2018
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
  • Increased employee retention, training staff in effective customer service techniques and product knowledge.
  • Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.

Education

Bachelor of Science - Physical Therapy

Tarrant County College
Arlington, Texas
06.2020

Bachelor of Science - Computer Science

Temple College
Temple, Texas
06.2020

High School Diploma -

Desert High School
Edwards AFB, California

Skills

  • Interpersonal Communication
  • Marketing
  • Store Management
  • Creative Problem-Solving
  • Business Development
  • Customer Needs Assessment
  • Product Sales
  • Client Account Management
  • Reliable and Punctual
  • Relationship Building
  • Customer Relations
  • Client-Oriented

Timeline

Beach Attendant

South Walton Beach Service Association (SWBSA)
04.2023 - 11.2023

Educator

Lululemon
02.2023 - 04.2023

Baseball Coach/Instructor

Cover All Bases
09.2022 - 11.2022

Dog Trainer

Proven K9
05.2021 - 09.2022

Assistant Store Manager

Journeys
06.2017 - 08.2018

Bachelor of Science - Physical Therapy

Tarrant County College

Bachelor of Science - Computer Science

Temple College

High School Diploma -

Desert High School

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Michael Sommerville