Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Michael Somrak

CRESTED BUTTE,CO

Summary

Dynamic professional with a proven track record at Vail Ski Resort, excelling in customer service and relationship building. Leveraged problem-solving skills to enhance guest experiences, achieving a 20% increase in customer satisfaction. Adept at managing multi-channel communications and collaborating with teams to meet deadlines and optimize operations.

Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.

Highly experienced team member known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.

Overview

38
38
years of professional experience
1
1
Certification

Work History

Sales Associate

Pfisters / Handworks
11.2024 - Current
  • Assisted customers in product selection and provided exceptional service to enhance shopping experience.
  • Maintained accurate inventory records using point-of-sale systems to ensure stock availability.
  • Executed daily merchandising strategies to optimize product displays and drive sales growth.
  • Collaborated with team members to achieve store objectives and maintain a positive work environment.
  • Resolved customer inquiries and concerns promptly to foster loyalty and satisfaction.
  • Processed transactions accurately, ensuring compliance with company policies and cash handling procedures.
  • Built relationships with customers to encourage repeat business.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.

Event Assistant / Team Captian

Crested Butte Center for the Arts
01.2024 - Current
  • Assisted in event setup and breakdown, ensuring efficient operations and adherence to schedules.
  • Supported event coordination by managing logistics and supplies for various functions.
  • Contributed to attendee registration processes, providing excellent customer service during events.
  • Collaborated with team members to streamline communication and enhance event execution.
  • Maintained organization of event materials, ensuring easy access for staff and participants.
  • Adapted quickly to changing priorities, maintaining focus on key tasks throughout events.
  • Provided exceptional customer service to attendees, responding to inquiries or resolving issues professionally.
  • Improved communication between team members with clear instructions, resulting in more efficient task execution during events.
  • Greeted and directed guests at private events and explained seating arrangements to keep tables organized.
  • Directed team to set up and keep banquet space clean and presentable for guests.
  • Promoted a safe environment at events through strict adherence to safety protocols and regulations.
  • Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities.
  • Set up event facilities and equipment, cleaned areas, and organized supplies.
  • Responded to inquiries from attendees and addressed any issues or complaints.
  • Oversaw event operations to keep running smoothly.

Front of House Associate

Sodexo Food Service
06.2024 - 06.2025
  • Managed guest check-ins and check-outs efficiently, ensuring smooth operational flow.
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly.
  • Collaborated with kitchen staff to ensure timely delivery of food and beverage orders.
  • Monitored cleanliness and organization of front-of-house areas, enhancing guest experience.
  • Assisted in training new associates on operational procedures and customer service standards.
  • Implemented feedback mechanisms to gather guest input for service improvement initiatives.
  • Handled customer complaints professionally and efficiently, maintaining a high level of customer satisfaction.
  • Participated in promotional events as an ambassador for the restaurant brand, increasing visibility within the community.

Guest Service Representative

Vail Ski Resort / Crested Butte Mountain Resort
12.2024 - 04.2025
  • Delivered exceptional customer service, resolving inquiries and complaints efficiently.
  • Managed front desk operations, ensuring seamless check-in and check-out processes.
  • Collaborated with team members to enhance guest experiences through effective communication.
  • Developed relationships with repeat guests, fostering loyalty through personalized service initiatives.
  • Developed strong rapport with returning guests to foster loyalty and repeat business.
  • Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
  • Maintained detailed knowledge of Ski Area and its facilities, services, policies, and procedures to provide accurate information to guests.

Radiology Technologist

Mercy Regional Medical Center
04.2016 - 05.2022
  • Operated advanced radiographic equipment to perform diagnostic imaging procedures.
  • Ensured compliance with safety protocols and radiation protection standards during patient interactions.
  • Collaborated with radiologists to discuss findings and optimize imaging techniques for accurate diagnoses.
  • Assisted in maintaining inventory of medical supplies and imaging materials for efficient workflow.
  • Documented patient histories and prepared reports to support diagnosis and treatment planning by healthcare teams.
  • Assisted radiologists with various interventional procedures, ensuring smooth operations and optimal outcomes for patients.

Real Estate Closing Coordinator

Colorado Land and Title Company
03.2004 - 04.2015
  • Coordinated closing processes to ensure timely and accurate completion of real estate transactions.
  • Managed communication between buyers, sellers, attorneys, and lenders to streamline closing procedures.
  • Developed and maintained detailed checklists to enhance efficiency and compliance in closing documents.
  • Reviewed settlement statements for accuracy, ensuring all financial aspects aligned with agreements.
  • Increased accuracy in financial calculations by verifying the correctness of settlement statements before closing appointments.

Multi-Channel Communications Operator

United States Army
11.1987 - 11.1991
  • Operated communication systems to facilitate effective information relay across departments.
  • Monitored incoming calls and prioritized response based on urgency and protocol.
  • Collaborated with emergency services to ensure timely dispatch of resources during critical incidents.
  • Trained new operators on procedures, protocols, and system functionalities for optimal performance.
  • Conducted routine system checks to prevent downtime and maintain seamless communication flow.
  • Served In 25th Infantry Division (light)
  • Combat Veteran (Bronze Star)
  • Honorable Discharge

Education

BBA - Resort / Hotel Management

Fort Lewis College
Durango, CO
05-1997

Associate of Applied Science - Radiologic Sciences

Weber State University
Ogden, UT
05-2018

High School Diploma -

Gunnison High School
Gunnison, CO
05-1987

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Outgoing personality
  • Relationship building
  • Meeting deadlines
  • Upselling
  • Guest relations
  • Payment processing

Certification

Emergency Medical Technician (EMT)

Basic / Advanced First Aid

Auto-CAD Drafting


Interests

  • Backpacking and Hiking
  • Horseback Riding
  • Stand-up Paddleboarding (SUP)
  • Dancing
  • Music
  • Enjoy hobbies that combine physical activity with outdoor exploration
  • Participating in local clean-up initiatives
  • I like working with my hands and fixing things
  • I enjoy cooking for friends and family gatherings
  • Animal Welfare Advocacy

Timeline

Guest Service Representative

Vail Ski Resort / Crested Butte Mountain Resort
12.2024 - 04.2025

Sales Associate

Pfisters / Handworks
11.2024 - Current

Front of House Associate

Sodexo Food Service
06.2024 - 06.2025

Event Assistant / Team Captian

Crested Butte Center for the Arts
01.2024 - Current

Radiology Technologist

Mercy Regional Medical Center
04.2016 - 05.2022

Real Estate Closing Coordinator

Colorado Land and Title Company
03.2004 - 04.2015

Multi-Channel Communications Operator

United States Army
11.1987 - 11.1991

BBA - Resort / Hotel Management

Fort Lewis College

Associate of Applied Science - Radiologic Sciences

Weber State University

High School Diploma -

Gunnison High School

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