Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Michael Sonier

Tucson,AZ

Summary

Results-driven customer service professional with a strong focus on enhancing client satisfaction and loyalty. Demonstrates exceptional communication and problem-solving skills, effectively managing multiple tasks in fast-paced environments. A proven history of optimizing operational processes that significantly improve the overall customer experience.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Behavioral Health Technician

Autism Spectrum Therapy - Children's Program
Tucson, AZ
02.2024 - 02.2025
  • Provided one-on-one behavioral support to 10+ children with emotional and developmental challenges, achieving 90% of established daily living skills and behavioral goals.
  • Reduced behavioral incidents by 85% through consistent application of proven behavioral techniques ensuring client safety.
  • Maintained detailed progress notes for 10+ clients, with 100% documentation compliance.

Sales Associate

Rob's Roofing and Remodeling
Tucson, AZ
01.2024 - 03.2024
  • Developed strong interpersonal skills by initiating 50+ new customer conversations daily in diverse neighborhoods.
  • Consistently achieved 115% of monthly sales target by effectively identifying customer needs and communicating tailored solutions through product knowledge.

Crew Trainer / Sales Associate

Arby's Restaurant
Tucson, AZ
08.2021 - 08.2023
  • Trained and monitored over 20 new team members on company procedures, customer service standards, and safety protocols, enhancing their skills and development.
  • Delivered excellent customer service in a fast-paced environment, managing orders, and resolving customer concerns with 100% resolution rate, improving the overall guest experience.
  • Consistently exceeded upselling goals and increased daily sales revenue by 20% through upselling strategies and team motivation.
  • Assisted in managing daily shift operations, contributing to 20% improvement in workflow efficiency, and consistently ensuring smooth, on-time service.
  • Processed over 100 customer transactions per shift with 99.9% accuracy, ensuring efficient and reliable service during peak hours.

Education

Associate of Arts - Psychology

Pima Community College
Tucson, AZ
05-2026

Skills

PROFESSIONAL SKILLS: Customer Service Excellence; Team Training and Supervision; Sales and Upselling Strategies; Operational Efficiency; Critical and Strategic Thinking; Behavioral Support for Children

TECHNICAL SKILLS: Google Suite, Word, Excel, PowerPoint, Microsoft Office; Data Management; Social Media Tools; Content Creator; POS Systems and Cash Handling

Certification

  • Class 1 Fingerprint Clearance Card, Valid
  • Adult and Child CPR, Valid
  • First Aid, Valid

Timeline

Behavioral Health Technician

Autism Spectrum Therapy - Children's Program
02.2024 - 02.2025

Sales Associate

Rob's Roofing and Remodeling
01.2024 - 03.2024

Crew Trainer / Sales Associate

Arby's Restaurant
08.2021 - 08.2023

Associate of Arts - Psychology

Pima Community College

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