Michael Sonnenburg
Muskegon,MI
Summary
Highly motivated, quality driven, and performance oriented, with more than 14 years of progressive management leading diverse, talented teams in retail environments to consistently sustain long term business success. Customer focused professional adept at remaining aware of customer needs in fast paced settings by effectively managing and modifying processes to drive increased productivity. Flexible and adaptable leader with a proven ability to learn and contribute quickly in changing environments while ensuring top quality employee performance to maintain customer satisfaction and operational excellence.
Overview
15
15
years of professional experience
Work History
Various Positions Held
Meijer
03.2011 - Current
- Oversaw scheduling and supervision of over 50 employees while adhering to budget constraints.
- Self-motivated, with a strong sense of personal responsibility.
- Works effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Model exceptional, fast and friendly customer service
- Ensure that daily, weekly, and period sales goals are met
- Mentor and coach other Team Leaders
- Analyze over/short and audit compliance from previous day
- Assist with preparing and administering discipline
- Interview and hire staff
- Generate reports and distribute
- Monitor inventory control, breaks, lunches and discipline accordingly
- Conduct monthly meetings
- Utilize Excel/Word/Microsoft
- Assist staff when needed
- Effectively demonstrate leadership attributes by building and maintaining trust with the store team, setting clear and measurable goals, holding self and others accountable, and communicating frequently ensuring compliance with store protocols, maximized productivity, and employee/customer satisfaction
- Manage inventory and maintain merchandise standards by adhering to protocols in the organization manual, profit planner, and plan-o-grams to support ease of access in finding products resulting in maximum productivity and customer satisfaction
- Maintain oversight for all store operations by ensuring proper staffing levels, accessibility and presentation of products, and implementation of all merchandising plans/company promotions to consistently meet or exceed sales and shrink goals by an average of 10%
- Execute a comprehensive action plan to meet immediate and long term objectives by clearly defining business strategies, organizational structure, plans and procedures with colleagues and leaders to assure the achievement of established performance objectives
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving
- Flexible and adaptable
- Dependable and responsible
- Retail Management
- Cash Handling
- Inventory Control
- Mentoring
- Organizational Skills
- Profit & Loss
- Food Safety
Timeline
Various Positions Held
Meijer
03.2011 - Current