Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Soto

Grapevine,TX

Summary

Detail-oriented professional with exceptional communication and interpersonal skills, dedicated to delivering outstanding client service and enhancing office efficiency. Experienced in managing client interactions, scheduling, administrative support, and maintaining a well-organized, functional office environment. Adept at anticipating needs, streamlining processes, and proactively addressing operational challenges. Eager to contribute to the smooth operation and continued success of a dynamic and reputable organization.

Overview

6
6
years of professional experience

Work History

Assistant Store Manager

Mattress Firm
12.2020 - Current
  • Engaged with clients through virtual and in-person interactions, professionally addressing inquiries, scheduling appointments, and providing tailored solutions to meet their needs
  • Demonstrated sound judgment in managing client requests, ensuring prompt and accurate communication while aligning with company service standards
  • Maintained meticulous attention to detail to ensure smooth operations, including handling correspondence, organizing communications, and upholding a professional and organized environment
  • Developed proficiency in Excel and various management systems, enhancing organizational efficiency, schedule coordination, and timely communication with team members and leadership

Sales Manager, Associate

Mattress Firm
08.2018 - 09.2024
  • Carefully managed appointment scheduling and client requests, communicating critical updates to ensure exceptional service and efficient office operations
  • Worked effectively in a dynamic environment, gaining expertise in administrative procedures and contributing to high client satisfaction and overall success

Education

Tarrant County College District

High School Diploma - undefined

Fossil Ridge High School

Skills

  • Customer Service
  • Detail Oriented
  • Collaborative
  • Microsoft Office Proficiency
  • Time Management
  • Interpersonal Communication
  • Critical Thinking
  • Verbal and Written Communication
  • Records Maintenance

Timeline

Assistant Store Manager

Mattress Firm
12.2020 - Current

Sales Manager, Associate

Mattress Firm
08.2018 - 09.2024

Tarrant County College District

High School Diploma - undefined

Fossil Ridge High School
Michael Soto