MICHAEL SOTO
Houston,TX
Summary
Results-driven Operations Manager with a proven track record in optimizing business processes to enhance efficiency and profitability. Expertise in team leadership, operational cost reduction, and strategic business plan implementation. Recognized for strong problem-solving capabilities and making impactful decisions that foster company growth. Aspires to leverage skills to further advance organizational objectives and operational excellence.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Operations Manager
Missouri City Hotels LLC
Missouri City, TX
06.2024 - Current
- Developed key performance indicators to measure effectiveness of operational processes.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Implemented successful business strategies to increase revenue and target new markets.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Oversaw financial management, budget management, accounting and payroll activities.
Bartender/Server/Cook
Compass Group
Houston, TX
04.2019 - Current
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations
- Contributed to a positive work environment through effective teamwork and communication with colleagues
Operations Supervisor
Courtyard by Marriott
Pearland, TX
10.2023 - 09.2024
- Communicate with hotel ownership about department standards and policy enforcement
- Provide property wide guidance to ensure hotel is brand compliant
- Improved operational efficiency by streamlining processes and implementing time-saving strategies
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks
Seasonal Front Desk Agent
Hampton by Hilton
Taos, NM
03.2020 - 09.2021
- Provide solutions for Guest Incident Reports
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes
- Streamlined front desk operations for improved efficiency and faster service delivery
- Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas
Seasonal Front Desk Agent
Embassy Suites by Hilton
Anchorage, AK
06.2019 - 10.2019
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed
Front Desk Supervisor
Doubletree by Hilton
Austin, TX
08.2017 - 04.2019
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly
- Streamlined check-in and check-out processes for improved guest experience and reduced waiting times
- Implemented an organized filing system for important documents, streamlining record-keeping practices at the front desk
- Monitored inventory levels of office supplies, placing orders as needed to avoid shortages or delays in daily tasks
- Ensured compliance with safety protocols at the front desk area, contributing to a secure environment for both guests and staff members
Advocate4Me Representative
United HealthCare
San Antonio, TX
07.2012 - 08.2017
- Schedule and confirm members' doctor's appointments vital to healthcare
- Answer and code all member calls in a call center environment
- Track member claims and costs while providing benefit information
- Research complex issues across multiple databases and work with support resources to resolve customer issues and partner with others to resolve escalated issues
Education
Associate of Applied Science - Computer And Information Systems Security
San Jacinto College
Pasadena, TX02.2025
Skills
- Marketing
- Health and safety compliance
- Performance monitoring
- Performance reporting
- Incidents management
- Production
Certification
- First Aid Certification
- TABC Certification
- ServSafe
- CPR Certification
- AED Certification
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Operations Manager
Missouri City Hotels LLC
06.2024 - Current
Operations Supervisor
Courtyard by Marriott
10.2023 - 09.2024
Seasonal Front Desk Agent
Hampton by Hilton
03.2020 - 09.2021
Seasonal Front Desk Agent
Embassy Suites by Hilton
06.2019 - 10.2019
Bartender/Server/Cook
Compass Group
04.2019 - Current
Front Desk Supervisor
Doubletree by Hilton
08.2017 - 04.2019
Advocate4Me Representative
United HealthCare
07.2012 - 08.2017
Associate of Applied Science - Computer And Information Systems Security
San Jacinto College
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