Hi, I’m
Michael Soto
Tolleson,AZ
Summary
Detail-oriented and solutions-focused Traffic Signal Project Engineer with proven experience in designing, coordinating, and implementing traffic signal systems and traffic control plans. Skilled in managing project schedules, preparing technical documentation, and collaborating with contractors, agencies, and multidisciplinary teams to ensure compliance with safety standards and project specifications. Proficient in Bluebeam, AutoCAD, Microsoft Office Suite, and Microsoft Teams. Strong communicator with a solid understanding of MUTCD standards, traffic operations, and work zone safety.
Overview
9
years of professional experience
1
Certification
Work History
B&F Contracting Inc,
Project Engineer
12.2023 - Current
Job overview
- Completed construction tasks while providing safe working conditions, staying on budget and meeting project deadlines.
- Monitored installation of materials and equipment for compliance with drawings and specifications.
- Identified risks and implemented mitigation strategies, minimizing potential issues during the project lifecycle.
- Recommended improvements for design, construction means and materials based on field or changing conditions.
- Developed and maintained relationships with suppliers to facilitate quality and timely delivery of materials.
- Maintained compliance with local regulations and guidelines for traffic control within construction zones.
- Maintained clear communication with team members to ensure smooth collaboration during traffic control activities.
- Oversee scheduling and creation of Traffic Control Plans for all assigned projects.
- Completed installations of advanced traffic management systems, enhancing overall transportation network functionality.
- Strong written and verbal communication skills; experienced in professional email correspondence and team collaboration.
B&F Contracting
Leadman /Operator
04.2019 - 12.2023
Job overview
- Trained and mentored new employees to enable safe and efficient job performance.
- Managed work site operations to facilitate adherence to predetermined production schedules.
- Followed applicable safety and health policies and procedures to promote crew safety and minimize accidents.
- Confirmed that finished products met internal and external requirements to promote uniform quality standard.
- Operated Excavators and front loader equipment to perform designated operations and meet production requirements.
- Checked equipment to determine if maintenance was required.
- Handled issues with relative ease by implementing best practices and applying critical thinking skills to find best solutions.
- Evaluated incoming materials for quality and amounts ordered.
Discover Card
Customer Service Representative
11.2018 - 04.2019
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Marcos Pizza
Pizza Delivery Driver
02.2018 - 10.2018
Job overview
- Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
- Processed payments by accepting cash, checks and credit and debit card payments.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Maintained organized, safe and clean work areas and complied with company safety and security standards.
- Followed delivery procedures such as remaining alert and aware of surroundings, learning delivery area and checking orders for quality and accuracy to promote food and service quality.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Collaborated with team members and contributed to team efforts by supporting other workstations during shift.
- Anticipated customers' questions and complaints and skillfully handled concerns.
- Stayed in constant communication with dispatching team to quickly respond to delivery updates.
- Developed and maintained professional relations between customer, store personnel and company.
- Drove continuously during shifts, meet deadlines and achieved high customer satisfaction ratings.
Little Caesars Pizza
Pizza Cook
02.2017 - 02.2018
Job overview
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
- Monitored and maintained clean working areas and cooking surfaces.
- Handled cash register operations by applying coupons, giving customer totals and processing cash and credit card payments.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Prepared raw materials for cooking by cutting vegetables and preparing dough.
- Used pizza cutter to slice pizzas according to size and customer specifications.
- Communicated menu item information and offered suggestions to promote featured products.
- Upheld optimal staff and customer protections by monitoring food handling, cleaning and sanitation protocols.
- Prepared fresh dough and other pre-made items, following store recipes to mix ingredients, allowing for sufficient rising or cooking and placing in cooler for storage until needed.
Education
Ombudsman - Charter West High SchoolGlendale, AZ
High School Diploma
06.2018
Skills
- Bluebeam Revu
- Microsoft Teams
- Microsoft Outlook
- Temporary Traffic Control (TTC) Standards (eg, MUTCD)
- Permit Application Preparation (encroachment, utility, traffic control)
- Submittal Review & Processing
- Change Order & RFI Management
- Verbal & Written Communication
- Email Correspondence & Professional Etiquette
- Cross-functional Team Collaboration
- Client & Agency Communication (eg, Caltrans, DOTs, municipalities)
Accomplishments
Led the design and implementation of over 10 traffic signal projects, ensuring full compliance with MUTCD and local agency standards.
Utilized Bluebeam Revu and AutoCAD to draft and mark up signal plans, reducing review revisions and ensuring clarity for field crews.
Developed detailed TCP drawings using Bluebeam, tailored to each project’s needs and aligned with local regulations and MUTCD standards.
Coordinated field crews, TCPs, and material deliveries across multiple job sites, ensuring seamless operations without delays or safety violations.
Tracked submittals and approvals for multiple cities/agencies at once, ensuring no bottlenecks in project timelines.
Certification
- IMSA Work Zone Temporary Traffic Control Technician
About me
Family-oriented and dependable individual who brings the same level of commitment and care to work as to personal life. Passionate about organizing family activities, from sports and camping trips to home improvement projects and get-togethers. Actively involved in giving back to the community by providing food, clothing, and hygiene essentials to those in need. Known for being reliable, organized, and hands-on, with a strong focus on teamwork, support, and making a positive impact both at home and beyond.
Languages
English
Professional Working
Timeline
Project Engineer
B&F Contracting Inc,
12.2023 - Current
Leadman /Operator
B&F Contracting
04.2019 - 12.2023
Customer Service Representative
Discover Card
11.2018 - 04.2019
Pizza Delivery Driver
Marcos Pizza
02.2018 - 10.2018
Pizza Cook
Little Caesars Pizza
02.2017 - 02.2018
Ombudsman - Charter West High School
High School Diploma
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