Michael Sowards
Eureka,MO
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service. Hardworking employee enthusiastic about learning service field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
6
6
years of professional experience
Work History
Lead Service Advisor
Auffenberg Dealer Group
10.2019 - Current
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Suggested additional services to customers in order to meet upsell goals.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Documented problems and corrective actions to maintain records.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Developed estimates by costing materials, supplies, and labor.
- Coordinated with parts department to determine availability of necessary components.
Service Advisor
Napleton Kia
06.2017 - 10.2019
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Suggested additional services to customers in order to meet upsell goals.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Trained new personnel regarding company operations, policies and services.
Education
High School Diploma -
Eureka Sr. High School
Eureka, MOSkills
- Information Updates
- Corrective Actions
- Customer Inquiries
- Staff Training
- Attention to Detail
- New Employee Training
- Complaint Resolution
- Customer Interaction
- Sales Expertise
- Customer Retention
- Performance Goals
- Workflow Management
Timeline
Lead Service Advisor
Auffenberg Dealer Group
10.2019 - Current
Service Advisor
Napleton Kia
06.2017 - 10.2019
High School Diploma -
Eureka Sr. High School
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