Michael Sparks
Idalou,TX
Summary
Diligent professional with many years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional skills in inventory management, loss prevention, and vendor negotiation.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Service Manager
Abco Fire Protection
Lubbock, TX.
03.2023 - 06.2024
- Oversaw daily operations of the service department, including scheduling and workflow management.
- Secured materials, permits, and designs efficiently and within budget.
- Sustained, productive interactions with vendors, clients, and suppliers.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Resolved customer complaints in a timely manner.
- Reviewed customer billing statements for accuracy prior to release.
- Collaborated with customers to offer solutions to service needs.
- Pitched in to complete various duties during peak periods or employee absences.
- Managed team of technicians to ensure high-quality service delivery and customer satisfaction.
- Submitted competitive job proposals.
General Manager
Impact Fire Services
Lubbock, TX
07.2016 - 03.2023
- Oversaw all aspects of the fire sprinkler, fire alarm, extinguisher, hood, and Class A departments.
- Handled AR, AP, Fleet, Safety, and HR processes efficiently.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Provided estimates for new building and maintenance fire sprinkler tasks.
- Project manager and superintendent for all fire sprinkler projects.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Ensured compliance with applicable laws, safety regulations, and industry standards pertaining to operations management.
- Administered employee discipline through verbal and written warnings.
- Guided management and supervisory staff to promote smooth operations.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Service Manager
Koetter Fire Protection
Lubbock, TX
08.2012 - 07.2016
- Managed project logistics effectively by prioritizing and delegating daily work tasks to meet project goals.
- Quoted various service tasks while managing design specifications and material logistics.
- Analyzed competitive offerings to ensure the service department remained competitive.
- Met with customers and mitigated any fire suppression and service needs.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Resolved customer complaints in a timely manner.
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Assessed qualifications of employees.
- Motivated and supported employees to maintain low turnover.
Education
Texas Tech University
Lubbock, TXSkills
- Goal Setting
- Crew Leadership
- Work Planning and Prioritization/Time Management
- Effective Inventory Coordination
- Policy and Procedure/Compliance Enforcement
- Budgeting and Cost Analysis
- Employee skill development and retention/employee relations
- Extensive conflict resolution (between customers, to allow for retention and future referrals), as well as staff coaching, motivating, and mentoring
- Technical Troubleshooting
- Revenue Generation/Sales and Upselling
- 30 years of fire sprinkler experience, beginning in the field, and progressing to managerial positions
Affiliations
- Blacksmith ~ enjoy the challenge of making new, useful, and beautiful things with metal.
- Woodworker ~ love working with hardwoods, resin epoxy, and turning something rugged into something polished.
Certification
- OSHA 30
Websites
Timeline
Service Manager
Abco Fire Protection
03.2023 - 06.2024
General Manager
Impact Fire Services
07.2016 - 03.2023
Service Manager
Koetter Fire Protection
08.2012 - 07.2016
- OSHA 30
Texas Tech University
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