Michael Sparks
Jackson
Summary
Compassionate professional skilled in customer service and emotional support. Experienced in assisting clients with debt relief options and managing customer inquiries to enhance satisfaction.
Overview
26
26
years of professional experience
Work History
Salesperson
Accredited Debt Relief
Remote
01.2024 - 02.2026
- Guided clients in navigating debt relief options and processes for informed decision-making.
- Recorded client interactions and updates in CRM system to maintain accurate case histories.
- Addressed client inquiries and concerns about debt settlement services to enhance customer satisfaction.
Retention Specialist
Dish Network Corp
Standish
04.2020 - 12.2023
- Assisted customers in resolving service issues and enhancing satisfaction.
- Developed strategies to improve customer loyalty and engagement initiatives.
- Created reports on customer interactions to inform strategic decisions.
- Facilitated training sessions for new team members on retention best practices.
Funeral Director's Assistant
Lauer Funeral Home
Jackson
04.2002 - 04.2002
- Provided administrative support by maintaining records and filing necessary paperwork.
- Supported funeral services by setting up venues and arranging flowers and memorabilia.
- Offered emotional support to grieving families during visitations and ceremonies.
- Removed deceased from place of death and transported to funeral home.
- Arranged funerals consistent with each family's heritage and religious beliefs.
Funeral Director's Assistant
Turner Funeral Home
Jackson
07.2000 - 03.2002
- Assisted families in making funeral arrangements with compassion and understanding.
- Managed inventory of funeral supplies and ensured timely restocking as needed.
- Supported funeral services by setting up venues and arranging flowers and memorabilia.
- Offered emotional support to grieving families during visitations and ceremonies.
- Arranged funerals consistent with each family's heritage and religious beliefs.
Education
Bachelor of Science - Mortuary Science
Mid-America College of Funeral Services
Jeffersonville, IN05-2027
Skills
- Funeral services
- Customer service
- Emotional support
- Inventory management
- Documentation skills
- Project management
Timeline
Salesperson
Accredited Debt Relief
01.2024 - 02.2026
Retention Specialist
Dish Network Corp
04.2020 - 12.2023
Funeral Director's Assistant
Lauer Funeral Home
04.2002 - 04.2002
Funeral Director's Assistant
Turner Funeral Home
07.2000 - 03.2002
Bachelor of Science - Mortuary Science
Mid-America College of Funeral Services