MICHAEL SPECK
Vermilion,OH
Summary
Self-motivated and energetic Car Salesman with strong sales background and effective relationship building and client retention skills strategically negotiates, closes deals and increases sales. Leverages social media and internet marketing with consistent networking and follow-up to meet aggressive sales quotas while maintaining integrity and providing exceptional customer service. Demonstrates natural sense of urgency and passion for cars and trucks while juggling many initiatives to achieve sales objectives in fast-paced competitive environment. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Automotive Dealer President
Biggs Automotive Inc.
07.2022 - 03.2024
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Developed strong relationships with suppliers to secure favorable pricing terms and conditions for the company''s benefit.
- Managed inventory effectively, ensuring the availability of products for customers and minimizing stock discrepancies.
- Developed strong relationships with banks, credit unions, and other lending institutions to secure the best financing options for customers.
- Maximized profitability by negotiating and structuring optimal automotive financing deals.
- Conducted regular reviews of customer credit applications to maintain accuracy and integrity in the approval process.
- Maintained an organized workflow by prioritizing tasks effectively managing multiple client files simultaneously ensuring timely processing of all transactions.
- Processed loan applications and monitored progress from start to finish.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
- Ensured compliance with all relevant regulations by staying current on industry requirements and implementing necessary changes in operations.
- Worked with marketing teams to create print and online advertisements to bring in new customers.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Reduced procurement costs through strategic sourcing, competitive bidding, and effective negotiations.
- Maintained key item stock levels and wrote or expedited purchase orders.
- Maintained up-to-date knowledge of inventory, features, and specifications to better serve customers.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
Automotive Sales Consultant
Morris Cadillac Buick GMC
05.2016 - 10.2022
- Maintained up-to-date knowledge of inventory, features, and specifications to better serve customers.
- Delivered exceptional customer service, addressing concerns and resolving issues promptly.
- Developed strong relationships with customers for repeat business and referrals.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Built rapport with potential buyers through active listening skills, resulting in increased trust and successful sales closures.
- Worked closely with service department to ensure client satisfaction after purchase and during maintenance visits.
- Answered telephone and email inquiries from potential customers.
- Facilitated smooth trade-in processes by appraising used cars accurately and negotiating fair values.
- Streamlined sales process with efficient organization of client information and follow-up communications.
- Increased dealership revenue through effective negotiation and closing techniques.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Adapted quickly to new technologies/systems adopted by the dealership for a more seamless sales experience.
- Collaborated with management to develop sales strategies and achieve monthly targets.
- Assisted clients in financing options, arranging test drives, and completing necessary paperwork for purchases.
- Boosted customer satisfaction by providing personalized consultations and vehicle recommendations.
- Improved overall team performance by sharing best practices and collaborating on joint deals when necessary.
- Expanded professional network within the automotive industry by attending conferences, workshops and training sessions.
- Maximized showroom appeal by maintaining clean, well-organized displays of vehicles available for sale.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Completed registration paperwork and sales documentation.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Developed successful sales strategies to maximize customer satisfaction and profit.
- Responded to customer enquiries via telephone and email.
- Located merchandise across various stores to address customer needs.
- Developed strong rapport with customers and created positive impression of business.
Automotive Sales Consultant
Nick Abraham Buick GMC
07.2009 - 05.2016
- Built rapport with potential buyers through active listening skills, resulting in increased trust and successful sales closures.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Delivered exceptional customer service, addressing concerns and resolving issues promptly.
- Maintained up-to-date knowledge of inventory, features, and specifications to better serve customers.
- Worked closely with service department to ensure client satisfaction after purchase and during maintenance visits.
- Answered telephone and email inquiries from potential customers.
- Increased dealership revenue through effective negotiation and closing techniques.
- Achieved high levels of customer satisfaction through consistent follow-ups post-sale to address any questions or concerns.
- Collaborated with management to develop sales strategies and achieve monthly targets.
- Adapted quickly to new technologies/systems adopted by the dealership for a more seamless sales experience.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Assisted clients in financing options, arranging test drives, and completing necessary paperwork for purchases.
- Conducted thorough needs assessments to identify customer preferences and recommend appropriate vehicles.
- Improved overall team performance by sharing best practices and collaborating on joint deals when necessary.
- Provided comprehensive product demonstrations, highlighting key vehicle features and benefits.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Completed registration paperwork and sales documentation.
- Responded to customer enquiries via telephone and email.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Located merchandise across various stores to address customer needs.
- Prioritized helping customers over completing other routine tasks in store.
Education
No Degree - Automotive Sales
Manufacture Certifications
Detroit, MICertificate - Auto Service Technology
Polaris Career Center
Cleveland, OH06.1997
High School Diploma -
Polaris Career Center
Cleveland, OH06.1995
Skills
- Resilience Under Pressure
- Automotive Industry Knowledge
- Test drive facilitation
- Follow-up Techniques
- Trade-in evaluations
- Strong negotiation skills
- Goal-oriented mindset
- Adaptability to Change
- Sales process optimization
- Social media proficiency
- Product Knowledge Expertise
- Client Retention Strategies
- Upselling and Cross Selling
- Lease Negotiations
- Prospecting clients
- Brand representation
- Vehicle financing options
- Negotiations strength
- Financing knowledge
- Email and Telephone Etiquette
- Price Negotiation
- Persuasive communication style
- Honest and Dependable
- Attention to Detail
- Strong Communication and Interpersonal Skills
- Adaptable and Flexible
- Creative Thinking
- Inventory and Stocking
Timeline
Automotive Dealer President
Biggs Automotive Inc.
07.2022 - 03.2024
Automotive Sales Consultant
Morris Cadillac Buick GMC
05.2016 - 10.2022
Automotive Sales Consultant
Nick Abraham Buick GMC
07.2009 - 05.2016
No Degree - Automotive Sales
Manufacture Certifications
Certificate - Auto Service Technology
Polaris Career Center
High School Diploma -
Polaris Career Center