Michael Spector

Part Time Weekend Sales

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Largest Rite Aid store in Michigan with over 300 hundred customers daily
• Assisted with hiring, training and mentoring new staff members.
• Completed point of sale opening and closing procedures.
• Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
• Rotated merchandise and displays to feature new products and promotions.

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
• Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
• Managed staff over 102 people
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

• Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
• Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
• Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
• Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
• Optimized inventory management systems for reduced stock discrepancies, minimizing losses due to shrinkage or obsolescence.
• Improved talent recruitment processes by enhancing job descriptions, streamlining interview procedures, and partnering with local educational institutions for pipeline development.
• Boosted regional sales by implementing targeted marketing strategies and fostering strong client relationships.
• Expanded regional presence by researching potential markets, developing strategic partnerships, and opening new locations.
• Supervising Operations for 25 gas stations / convenience stores in southeast Michigan with annual sales over $50 million dollars
• Wrote employee training handbook
• Wrote and established products to stock at stores, based on size of store
• Established and maintained operational standards for 25 locations.
• Established and maintained operational standards for 25 locations.
• Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
• Developed and executed successful business plans that resulted in improved market share and profitability within the region.
• Motivated regional staff to achieve ambitious sales targets by establishing a competitive incentive structure and celebrating team accomplishments.
• Championed safety programs within the region resulting in reduced workplace accidents and lower workers'' compensation claims costs.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
• Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
• Interacted well with customers to build connections and nurture relationships.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Implemented business strategies, increasing revenue, and effectively targeting new markets.
• Enhanced company's market position by identifying and pursuing new business opportunities.
• Opened five stores in 18 months with sales over five million dollars by the third year

• Expanded market share within the region by identifying growth opportunities and collaborating with cross-functional teams.
• Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
• Increased regional sales by implementing strategic marketing plans and nurturing key client relationships.
• Developed a successful sales team through rigorous coaching, performance management, and ongoing training.
• Exceeded quarterly sales targets consistently by leveraging extensive product knowledge and effective selling techniques.
• Implemented systems and procedures to increase sales.
• Built relationships with customers and community to establish long-term business growth.
• Demonstrated products to show potential customers benefits and advantages and encourage purchases.
• Communicated product quality and market comparisons by creating sales presentations.
• Organized promotional events and interacted with community to increase sales volume.
• Managed staff over 150 people
• Organized regular sales meetings, providing comprehensive updates on market trends, competitor analysis, and new product developments.
• Ensured customer satisfaction by addressing inquiries promptly, resolving issues, and providing exceptional service.
• Mentored new hires on best practices for building rapport with clients, ultimately contributing to a higher retention rate of customers within the territory.