Michael Spence
Front Royal,VA
Summary
Proven leader in construction and business management, excelling in operations management and customer relations. Skilled in project estimating and staff management, my strategic approach resulted in notable business growth and streamlined processes, demonstrating a commitment to excellence and a results-driven mindset. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
Work History
Owner
Dogwood Construction
03.2023 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
Construction Project Manager
TNT's Construction
08.2020 - 03.2023
- Directed day-to-day operational aspects of project and scope and monitored progress of construction activities.
- Managed construction projects from inception to completion, ensuring timely delivery and budget adherence.
- Put together estimates, specifications, and other project documents.
- Held construction progress and regular status meetings with project team.
- Scheduled workforce needs with superintendents and allocated company resources to meet project requirements.
Project Coordinator
Illinado
01.2019 - 08.2020
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
Salesperson
Century Stair
04.2016 - 01.2019
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
Assistant General Manager
Palena
03.2014 - 04.2016
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
Project Supervisor
A&A Transfer
01.2011 - 03.2014
- Achieved on-time completion of all projects by effectively delegating tasks and monitoring progress.
- Provided status updates for projects, delivering information to all stakeholders.
- Partnered with project team members to identify and quickly address problems.
- Improved team collaboration with regular meetings, clear communication, and shared goals.
- Prepared all supplies and equipment needed for daily transport to job site.
- Managed construction for stores and supervised large-scale and high-volume remodeling and reconstruction projects across various sites.
Education
Associate of Applied Business - Business
Northern Virginia Community College
05.2010
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Project estimating
- Staff Management
- Operations Management
Timeline
Owner
Dogwood Construction
03.2023 - Current
Construction Project Manager
TNT's Construction
08.2020 - 03.2023
Project Coordinator
Illinado
01.2019 - 08.2020
Salesperson
Century Stair
04.2016 - 01.2019
Assistant General Manager
Palena
03.2014 - 04.2016
Project Supervisor
A&A Transfer
01.2011 - 03.2014
Associate of Applied Business - Business
Northern Virginia Community College