Michael Spencer
Philadelphia,PA
Summary
Adept Professional Driver with a proven track record at Old Castle Building The Envelope, enhancing customer satisfaction through efficient, timely transportation services. Mastered route planning and safe driving, maintaining a pristine record and contributing to the company's safety achievements. Excelled in building client relationships and adept in vehicle maintenance, showcasing a blend of technical expertise and interpersonal skills. Hardworking employee enthusiastic about learning something new. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
I also have the desire to help people who are caught in the grips of addiction and work for an Agency that believes the same. My passion comes from my own journey through addiction, and the path that lead me to live a productive life, and more importantly, the tragic loss of my own daughter to the disease of addiction.
Overview
27
27
years of professional experience
Work History
Professional Driver
Old Castle Building The Envelope
08.1997 - Current
- Improved customer satisfaction by providing timely and efficient transportation services.
- Collaborated closely with dispatchers to confirm pick-up locations, drop-off points, and estimated arrival times accurately communicated to passengers.
- Kept completely clean driving record with no reportable incidents.
- Contributed to company''s safety record with consistent adherence to traffic laws and regulations.
- Reduced vehicle downtime by performing regular maintenance checks, identifying issues early on, and resolving them proactively.
- Picked up loads and secured properly to maintain safety and avoid damaging products.
- Safely navigated high-traffic areas, as well as adverse weather conditions, ensuring timely arrivals and minimal delays for passengers.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Utilized effective communication skills when interacting with passengers from diverse backgrounds and varying needs.
- Operated flatbeds, refers, tankers, box truck and trailer, double trailers, hazmat, Class A CDL licence, while following all safety protocols and procedures.
- Enhanced overall road safety by participating in ongoing defensive driver education courses.
- Drove various types of vehicles including sedans, SUVs, vans, small trucks or buses ensuring adaptability across diverse assignments within the fleet team.
- Handled emergency situations calmly and effectively, prioritizing passenger safety above all else.
- Completed routes efficiently and according to compliance rules.
- Established positive relationships with clients, fostering repeat business opportunities for the company.
- Mitigated conflicts or disputes among passengers diplomatically maintaining a peaceful environment during transit.
- Updated records with mileage, times, and expenses.
- Maintained a clean and organized vehicle to ensure a comfortable and safe experience for passengers.
- Delivered exceptional service by promptly addressing passenger concerns and requests.
Education
High School Diploma -
North Catholic
Philadelphia, PA06.1971
Skills
- City and non-city driving
- Route Planning
- Punctuality
- Transportation
- Safe Driving Record
- Verbal and written communication
- Basic vehicle repairs
- Safety Protocols
- Accident Prevention
- Traffic laws knowledge
- Defensive Driving
- Regulatory Compliance
- Fuel Efficiency
- Transportation Regulations
- CDL and Pa license
- Vehicle Maintenance
- Problem-Solving
- Punctual and Reliable
- GPS and route planning
- DOT Compliance
- Safety Management
- Valid Driver's License
- CDL License
- Safe Driving Practices
- Clean Driving Record
- Customer Service
- Appointment Scheduling
- Processes and procedures
- Route logs
- Vehicle inspections
- Customer rapport
- Passenger Assistance
- Flexible Schedule
- Relationship Building
- Navigational Systems and GPS
- Time Management
- Commercial driving
- Schedule Management
- Route Management
- Accident reporting
- Passenger Safety
- Vehicle maintenance and repair
Timeline
Professional Driver
Old Castle Building The Envelope
08.1997 - Current
High School Diploma -
North Catholic