Michael Spex

As the General Manager at Advance Auto Parts, I am responsible for providing leadership and strategic direction to ensure the success of our retail store. In this role, I oversee all aspects of store operations, including sales performance, customer service, team management, inventory control, and financial management. I am dedicated to driving growth, fostering a positive work environment, and delivering exceptional service to our customers.

Responsibilities:

• Lead and inspire a team of dedicated professionals, including hiring, training, coaching, and performance management.
• Develop and execute business plans and strategies to achieve sales targets and maximize profitability.
• Ensure compliance with company policies, procedures, and standards, with a focus on safety and security.
• Manage inventory levels and implement effective inventory control measures to optimize stock availability.
• Analyze sales data and market trends to identify opportunities for improvement and growth.
• Cultivate strong relationships with customers, vendors, and stakeholders to enhance the store's reputation and profitability.
• Monitor and control expenses to meet budgetary goals and financial targets.
• Drive continuous improvement initiatives to enhance operational efficiency and customer satisfaction.
• Stay abreast of industry trends and developments to maintain a competitive edge in the market.

• Managing the day-to-day operations of the hotel, ensuring that all staff members are working efficiently and effectively.
• Recruiting, training, and supervising hotel staff to maintain high standards of customer service.
• Maintaining a high level of cleanliness and presentation throughout the hotel.
• Ensuring that guest complaints are dealt with promptly and effectively, and taking steps to prevent future problems.
• Managing hotel budgets, forecasting revenue and expenses, and implementing cost-saving measures where appropriate.
• Maintaining records of hotel occupancy, revenue, and expenses, and reporting to senior management as required.
• Liaising with other departments within the company, such as marketing and finance, to ensure that the hotel is operating in line with overall company objectives.
• Developing and implementing marketing strategies to promote the hotel and increase revenue.
• Ensuring that the hotel is compliant with all relevant health and safety regulations, and that all staff members are trained in health and safety procedures.
• Maintaining good relationships with suppliers and contractors to ensure that the hotel has access to the best possible resources and services.
• Continuously monitoring and evaluating hotel performance, and implementing changes and improvements where necessary to maintain a high level of guest satisfaction.
• Ensuring that the hotel is operating in line with company policies and procedures, and that all staff members are aware of and adhere to these policies.

• Assist the hotel manager in overseeing the day-to-day operations of the hotel.
• Ensure that guests receive excellent customer service and have a comfortable and enjoyable stay.
• Train and supervise hotel staff, including front desk clerks, housekeeping staff, and maintenance workers.
• Maintain accurate records of hotel operations, including financial records and guest information.
• Assist in developing and implementing policies and procedures to ensure efficient and effective hotel operations.
• Respond to customer complaints and resolve issues in a timely and satisfactory manner.
• Assist with scheduling and budgeting for hotel operations.
• Ensure that the hotel complies with health and safety regulations and other legal requirements.
• Assist with marketing and promoting the hotel to attract new customers and retain existing ones.
• Participate in regular meetings with the hotel manager and other management staff to discuss and plan hotel operations.

• Managing the hotel overnight: You will be responsible for ensuring the smooth running of the hotel during the night shift, including handling any issues or emergencies that may arise.
• Checking in and out guests: You will be responsible for checking in guests who arrive late at night and checking out guests who need to leave early in the morning.
• Monitoring security: You will be responsible for ensuring the safety and security of the hotel and its guests, including monitoring CCTV and dealing with any security issues that may arise.
• Handling customer complaints: You will be responsible for handling any customer complaints or concerns that may arise during the night shift, and ensuring that all guests have a positive experience at the hotel.
• Managing staff: You will be responsible for managing any staff who are working overnight, including ensuring they are performing their duties to a high standard and providing guidance and support where necessary.
• Managing finances: You will be responsible for managing the hotel's finances during the night shift, including processing payments and managing the till.
• Performing administrative tasks: You will be responsible for performing a range of administrative tasks, including completing night audit reports and updating the hotel's records.
• Providing information to guests: You will be responsible for providing information to guests about the hotel and the local area, including recommending local attractions and restaurants.
• Maintaining the hotel's standards: You will be responsible for ensuring that the hotel's high standards are maintained overnight, including ensuring that all rooms are clean and tidy, and that all facilities are in good working order.
• Liaising with other departments: You will be responsible for liaising with other departments within the hotel, including the housekeeping and maintenance teams, to ensure that all guests' needs are met during the night shift.