Michael Spohn
Jacksonville
Summary
Dedicated team player skilled in delivering exceptional customer service and support in various environments. Strong perseverance in challenging situations combined with first aid and AED/CPR certification enhances safety and responsiveness. Committed to achieving results and contributing effectively in any role.
Overview
2
2
years of professional experience
Work History
Lifeguard/Assistant Manager
City of Jacksonville
Jacksonville, FL
05.2026 - Current
- Assisted in daily operations of the lifeguard team to ensure safety and compliance with regulations.
- Monitored pool areas for safety hazards, ensuring quick response to incidents and emergencies.
- Coordinated staff schedules, optimizing coverage during peak hours and special events.
- Implemented safety drills to reinforce emergency procedures among lifeguard staff and patrons.
- Supported customer service initiatives by addressing patron inquiries and concerns promptly.
- Contributed to budget planning discussions with management regarding equipment purchases or upgrades necessary to ensure optimal swimmer safety.
Lifeguard
YMCA
Jacksonville, FL
05.2025 - Current
- Monitored pool activities to ensure safety and compliance with health regulations.
- Responded promptly to emergencies, providing first aid and CPR as needed.
- Educated patrons on pool rules and best practices for water safety.
- Conducted regular safety drills to enhance readiness for emergency situations.
- Provided customer service by addressing inquiries and resolving concerns from patrons.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
Front of House Employee
Chick-fil-A
Jacksonville, FL
01.2025 - 07.2025
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and loyalty.
- Operated cash register accurately, managing transactions while maintaining a clean work area.
- Assisted team members in food preparation, adhering to safety and quality standards consistently.
- Maintained inventory levels by restocking supplies as needed, contributing to efficient workflow.
- Collaborated with kitchen staff to ensure timely order fulfillment during peak hours.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
Education
High School Diploma -
Paxon School For Advanced Studies
Jacksonville05-2026
Skills
- CPR certified
- First aid
- Customer service
- Customer satisfaction
- Team management
- Emergency response
- Scheduling coordination
- Cash register operation
- Adaptable
- Influencing others
- Patience and composure
Timeline
Lifeguard/Assistant Manager
City of Jacksonville
05.2026 - Current
Lifeguard
YMCA
05.2025 - Current
Front of House Employee
Chick-fil-A
01.2025 - 07.2025
High School Diploma -
Paxon School For Advanced Studies