Michael Spradling

• The Sales Floor Department Supervisor is primarily responsible for leading and enabling a team of associates to deliver the best possible customer experience in the store
• This includes coaching and training associates, delegating, following-up on daily tasks, managing performance, and ensuring adequate department coverage
• Sales Floor Department Supervisors are responsible for customer-facing activities (e.g., greeting customers, clarifying needs and identifying solutions, closing sales), non-customer-facing activities (e.g., down stocking, inventory management, area recovery) and store safety (e.g., conducting safety walks, reporting hazards, understanding safety and lifting directions).The
• Sales Floor Department Supervisor works with Assistant Store Managers to identify approaches and behaviors that best meet sales and service objectives, then communicates those best practices to the team in a way that inspires engaging, customer-focused behavior and goal attainment
• Further, the Sales
• Floor Department Supervisor must supervise associates in other departments, as needed, to meet the demands of the store
• This requires broad product knowledge and the ability to engage associates and customers across departments
• It is important that this associate communicate upward to keep management informed of concerns, issues, praises, and morale.
• Maintained consistent [Type] sales by developing and deepening positive customer connections.
• Used prospecting and client development techniques to produce fresh leads and maintain solid conversion rate.
• Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
• Expanded customer base and boosted profit within product line.
• Worked alongside retail representatives to enhance product presentations and advertising collateral.
• Conferred with existing and potential customers to assess requirements and propose optimal solutions.
• Achieved and sustained consistent revenue streams by regularly servicing accounts and connecting with customers to promote new products.
• Increased profitability and enhanced sales delivery for all carriers and products by managing, training and recruiting top talent.
• Assisted senior leadership with executive decision-making process.

• 587-2647
• The Store General Manager (SM) leads company initiatives and ensures maximum productivity, training and retaining high performing AutoZoners in a safe environment, driving sales, controlling expenses and shrink, and remaining compliant with company procedures in accordance to AutoZone’s expectations
• Store Managers exceed customer’s expectations by delivering a WOW! Customer shopping experience by Living the Pledge everyday.
• Managed inventory control, cash control and store opening and closing procedures.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Completed point of sale opening and closing procedures.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Protected store from loss or theft by setting and enforcing clear security policies.
• Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.

Drove commercial sales through building strong relationships, aggressive pricing and excellent service

• Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
• Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
• Overcome Staffing and hiring challenges working with US customs to bring foreign exchange student from abroad through J-1 Visa Programs
• Strategized and coordinated effective outside of the box Shrink mitigation programs and community outreach programs.
• Store Planning and new outside of the box product groups. Merchandising design,Sourcing, Market Research and forecasting. Test store with successful project that expanded to district, regional transitions and adoption.

• In the areas of Merchandising, Operations, and Human Resources within a high volume store location Develop creative plans to increase store sales Hire, train, supervise and develop a large team of Associates
• Oversee and monitor loss prevention and operational programs Ensure every customer has a positive shopping experience Manage the daily activity of the sales floor, backroom, front end and cash office
• Hired, trained and evaluated personnel in sales and marketing
• Instructed staff on appropriately handling difficult and complicated sales
• Opened store from ground up in a challenging job market
• Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
• Assigned employees to specific duties to best meet the needs of the store
• Examined merchandise to verify that it was correctly priced and displayed
• Scheduled and led weekly store meetings for all employees.
• Drove Credit and Loyalty Program for increased sales and averaged ticket growth the associate training, buy in and engagement
• Formulated processes to improve assistance to support groups, resulting in reduction of downtime and financial loss.
• Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings.
• Regional Captain/ Project manager for other new store openings and remodel.

• 208-522-0249
• The delivery of strong financial performance that meets and exceeds budget expectations
• A superior shopping experience for the customer that includes great service and a pleasing environment
• Professional development and growth of the individual Jo-Ann store team members through effective leadership, training, coaching and active mentoring
• Professional leadership that ensures continuous pursuit of excellence for the store and those he or she leads
• Hired, trained and evaluated personnel in sales and marketing
• Instructed staff on appropriately handling difficult and complicated sales
• Assigned employees to specific duties to best meet the needs of the store
• Examined merchandise to verify that it was correctly priced and displayed
• Scheduled and led weekly store meetings for all employees
• Increased profits through effective sales training and troubleshooting profit loss areas
• Trained and developed new associates on POS system and key sales tactics
• Managed staff of 65 sales associates, 4 team leaders and 2 assistant managers.
• Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
• Analyzed and interpreted store trends to facilitate planning.
• Bolstered sales volume by implementing incentive program and initiating advanced employee training.
• Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.

• 208-735-8006
• Michaels Store Managers are enthusiastic and passionate about their work, people development and arts & crafts
• Store Managers drive Michaels success by building, training and motivating the store team, providing superior customer service and consistently executing operational functions as per company standards
• Store Managers should meet and/or exceed financial and sales goals for the store
• Interviewed job candidates and made staffing decisions
• Managed staff of 45 sales associates, 4 team leaders
• Assigned employees to specific duties to best meet the needs of the store
• Instructed staff on appropriately handling difficult and complicated sales
• Hired, trained and evaluated personnel in sales and marketing
• Examined merchandise to verify that it was correctly priced and displayed
• Scheduled and led weekly store meetings for all employees
• Increased profits through effective sales training and troubleshooting profit loss areas
• Trained and developed new associates on POS system and key sales tactics
• Generated repeat business through exceptional customer service.
• Headed district training programs that the company provided to improve efficiencies and introducing new technology with the interconnected customer
• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.