Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Michael Sprayberry

Anniston

Summary

Reliable System Administrator provides 24/7 oversight of valuable data and technological assets. Trusted to safeguard cybersecurity, employee privacy and business continuity. Serves as first line of defense against technical interruptions and unwanted intrusions.

Overview

15
15
years of professional experience

Work History

System Administrator

Horne
01.2024 - Current
  • Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
  • Oversaw file system and storage upgrades while safeguarding data integrity and redundancy.
  • Worked with users to determine areas of technology in need of improved usability.
  • Completed reports detailing network and systems performance and downtime issues.
  • Managed onboarding and offboarding of employees.
  • Installed and configured network printers and other peripheral devices.
  • Evaluated software products to determine compatibility with existing systems.
  • Implemented, developed and tested installation and update of file servers, print servers and application servers.
  • Diagnosed and executed resolution for network and server issues.
  • Resolved issues and escalated problems with knowledgeable support and quality service.
  • Planned and implemented upgrades to system hardware and software.
  • Diagnosed and resolved hardware and software issues.
  • Maintained flexible schedule and responded to after-hours and weekend emergencies.
  • Analyzed complex project server issues and worked on large enterprise and business-critical applications.
  • Researched and recommended new technologies and strategies for improving system performance.

Tier 2 Technical Support Specialist

Horne
06.2023 - 01.2024
  • Assessed technical complexity of tickets to escalate to Tier 3 team.
  • Shepherded customers through ongoing or multifaceted technical struggles to research long-term solutions.
  • Dispatched field service technicians to correct issues requiring in-person technical assistance.
  • Developed proactive tools to assist customers and internal support organization.
  • Performed technical troubleshooting and diagnosis, software installation and information gathering to keep infrastructure operational.
  • Mentored less experienced team members to improve customer responses and work towards one-touch tickets.
  • Received inbound phone calls transferred from Tier 1 specialists to research and resolve advanced technical issues.
  • Configured and tested new software and hardware.
  • Monitored system performance to identify potential issues.
  • Developed and implemented preventive maintenance procedures.
  • Offered assistance in implementing and developing training programs.
  • Created user accounts and assigned permissions.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Responded to customer inquiries and provided technical assistance over phone.

Tier 1 Technical Support Representative

Horne
08.2021 - 06.2023
  • Used ticketing systems to manage and process support actions and requests.
  • Managed high levels of call flow and responded to technical support needs.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Developed and implemented preventive maintenance procedures.
  • Installed, configured and maintained computer systems and network connections.
  • Assisted in development of system security protocols.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Offered assistance in implementing and developing training programs.
  • Tested new software and hardware prior to deployment.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Created user accounts and assigned permissions.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Researched and identified solutions to technical problems.

IT Integration Analyst

Surgical Care Affiliates Inc.
07.2021 - 08.2021
  • Re-engineered existing computer systems to promote ease-of-use and improve system security.
  • Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
  • Collaborated with upper management to drive strategy and implement new processes.
  • Offered input for complex documents to support client-ready final versions.
  • Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
  • Analyzed existing systems and databases and recommended enhancements to solve business needs
  • Worked well in a team setting, providing support and guidance.
  • Learned and adapted quickly to new technology and software applications.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

EUC Support Technician

Honda Manufacturing of Alabama, LLC
09.2020 - 05.2021
  • Creating incident tickets for associate walk-ins with hardware/software issues.
  • Solving issues for customers in a timely manner.
  • Configuring Wyse Devices to connect to a virtual machine via VMWare.
  • Managed software updates for over 7,000 windows devices.
  • Configured Macbooks to connect to our network via Airwatch.
  • Installed hardware for laptops and desktops such as RAM, Video Cards, and Processors.
  • Replaced motherboards in Dell laptops varying from standard to high performance models.
  • Assisted in a massive project that replaced all our old WYSE units with newer models.
  • Troubleshooting network issues to rule out obvious issues before sending the ticket to our network team.
  • Restored user data using third party software/hardware when possible.
  • Configured laptops/desktops for users, backing up all old data/user profiles to our NAS drive and restoring user profiles/data to a new device.
  • Installed software for end users via SCCM.
  • Maintained network security through use of applications of Splunk and Tanium.
  • Ordered parts from suppliers to repair laptops for end users.
  • Pushed software updates through Powershell.
  • Installed monitors for end users.
  • Worked closely with project managers to ensure that they had the software and equipment they needed to complete their jobs.
  • Added items to asset tracking through ServiceNow.
  • Installed manufacturing software such as Omron, Keyence, Rockwell Studio 5000 for end users.
  • Worked with Dell and Honda North America to report issues/errors with hardware and software.
  • Trained new employees and aided them in obtaining Dell Certification.

IT Support Technician

Tapecraft Corporation
02.2020 - 08.2020
  • Due to COVID-19 I mostly worked to remotely complete tasks and resolve issues for other departments within the company.
  • Responsibilities included:
  • Applying windows updates.
  • Troubleshooting software issues.
  • Configuring VPN accounts and creating user accounts in AD.
  • Resetting user passwords.
  • Configuring desktops and laptops to connect to our domain.
  • Connecting devices to our network.
  • Reserving IP addresses for devices that required a static IP address using TCP/IP and DNS.
  • Setting up user email accounts in Lotus Notes Domino Admin.
  • Kept server backup tapes in a secure location and changed them out daily.

PC Services Technician

Honda Manufacturing of Alabama, LLC
09.2018 - 02.2020
  • Creating incident tickets for associate walk-ins with hardware/software issues.
  • Solving issues for customers in a timely manner.
  • Configuring Wyse Devices to connect to a virtual machine via VMWare.
  • Managed software updates for over 7,000 windows devices.
  • Configured Macbooks to connect to our network via Airwatch.
  • Installed hardware for laptops and desktops such as RAM, Video Cards, and Processors.
  • Replaced motherboards in Dell laptops varying from standard to high performance models.
  • Assisted in a massive project that replaced all our old WYSE units with newer models.
  • Troubleshooting network issues to rule out obvious issues before sending the ticket to our network team.
  • Restored user data using third party software/hardware when possible.
  • Configured laptops/desktops for users, backing up all old data/user profiles to our NAS drive and restoring user profiles/data to a new device.
  • Installed software for end users via SCCM.
  • Maintained network security through use of applications of Splunk and Tanium.
  • Ordered parts from suppliers to repair laptops for end users.
  • Pushed software updates through Powershell.
  • Installed monitors for end users.
  • Worked closely with project managers to ensure that they had the software and equipment they needed to complete their jobs.
  • Added items to asset tracking through ServiceNow.
  • Installed manufacturing software such as Omron, Keyence, Rockwell Studio 5000 for end users.
  • Worked with Dell and Honda North America to report issues/errors with hardware and software.
  • Trained new employees and aided them in obtaining Dell Certification.

Production Response Technician

Honda Manufacturing of Alabama, LLC
11.2015 - 09.2018
  • Network and printer troubleshooting
  • Maintained computers that ran the assembly line processes.
  • Replaced hardware components for printers.
  • Maintained records of incident tickets using ServiceNow.
  • Deployed/installed new equipment for process points.
  • Ensured customer satisfaction by solving issues in a timely manner.
  • Maintained a list of each process point and its location to reduce downtime.
  • Trained new employees in company policies and procedures
  • Assisted in creating Administrative accounts and installing Tanium software on clients.
  • Kept an organized copy of weekly meeting notes to assist in troubleshooting issues.
  • Assisted in updating WYSE images to prevent infection from WannaCry, Specter, and Meltdown viruses.
  • Assisted in updating the DNS for many of the tool PCs that run the assembly line.

PRN IT Technician

Wilco Forestry, LLC
01.2011 - 11.2015
  • Printer and network troubleshooting.
  • Maintaining office laptops and desktops.
  • Configuring home and office networks.
  • Malware/Virus Removal.
  • Installed programs that were relevant to Wilco Forestry, LLC.

Education

A.A.S. - Computer Science

Gadsden State Community College
05.2015

Skills

  • PC/Laptop Repair
  • Active Directory
  • DNS
  • TCP/IP
  • Wireless Networking
  • Windows 10/11/Server 2019
  • Hardware/Software troubleshooting
  • ServiceNow
  • JIRA
  • OnBase Administration
  • Technical solution development
  • Server management

Websites

Timeline

System Administrator

Horne
01.2024 - Current

Tier 2 Technical Support Specialist

Horne
06.2023 - 01.2024

Tier 1 Technical Support Representative

Horne
08.2021 - 06.2023

IT Integration Analyst

Surgical Care Affiliates Inc.
07.2021 - 08.2021

EUC Support Technician

Honda Manufacturing of Alabama, LLC
09.2020 - 05.2021

IT Support Technician

Tapecraft Corporation
02.2020 - 08.2020

PC Services Technician

Honda Manufacturing of Alabama, LLC
09.2018 - 02.2020

Production Response Technician

Honda Manufacturing of Alabama, LLC
11.2015 - 09.2018

PRN IT Technician

Wilco Forestry, LLC
01.2011 - 11.2015

A.A.S. - Computer Science

Gadsden State Community College

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