Michael Spriggs
Waldorf,MD
Summary
Dynamic and results-driven professional with extensive experience in management, customer service, and sales, committed to driving success through strategic planning and execution. Expertise in overseeing daily operations, leading teams, and implementing innovative marketing strategies to enhance sales and occupancy rates. Proficient in budgeting and financial reporting, leveraging strong analytical and communication skills to optimize performance in fast-paced environments while prioritizing customer satisfaction and team leadership. Eager to contribute skills and expertise to a forward-thinking organization in Virginia, Washington, DC, or Maryland, with full authorization to work in the US for any employer.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Operations Supervisor
Big Bus Tours
08.2024 - Current
- Lead day-to-day field operations for a high-volume sightseeing/tour fleet, supervising drivers, tour staff, and customer service associates to ensure flawless guest experiences, safe operations, and on-time departures.
- Direct real-time route and resource management: dispatch coaches, optimize routes, coordinate driver shift coverage, and reallocate assets during irregular operations (road closures, special events, weather).
- Maintain and enforce safety, DOT, and company SOPs; conduct routine vehicle and equipment inspections and remedial follow-ups to preserve regulatory compliance and reduce service disruptions.
- Manage workforce scheduling, timekeeping reconciliation, and on-the-job training programs, coach and develop frontline staff using performance plans, ride-alongs, and skills assessments.
- Own guest escalation and incident resolution process: investigate complaints/accidents, produce incident reports, implement corrective actions, and communicate outcomes to stakeholders and corporate operations.
- Oversee operational KPIs (on-time performance, load factor, guest satisfaction, safety incidents) and deliver weekly/monthly operational reports to local management and corporate operations.
- Partner with cross-functional teams (sales, marketing, maintenance, HR) to align route offerings, seasonal staffing, and promotional event support; implement process improvements that enhance customer experience and reduce costs.
- Lead cost control initiatives: monitor daily cash handling and POS reconciliation, control overtime and fuel usage, and contribute to local budget forecasting and variance analysis.
- Implement continuous improvement projects (standardized checklists, lean practices, or SOP revisions) to increase operational efficiency and reduce turnaround times.
Store Manager
Mini U Storage / Dahn Corporation
01.2023 - 08.2024
- Overall, as a store manager for Mini U Storage, I manage all aspects of the facility to provide excellent customer service, drive sales, maintain a safe and organized environment, and ensure the financial success of the location.
- Operations Management: Oversee the day-to-day operations of the Mini U Storage facility, ensuring that it runs smoothly and efficiently. This includes monitoring the facility's security, cleanliness, and maintenance.
- Customer Service: Provide exceptional customer service to tenants, addressing their inquiries, concerns, and complaints in a professional and timely manner. Help potential customers with storage rentals, providing information about available units and promotion offers.
- Rental and Payments: Handle storage rental agreements, ensuring that proper paperwork is completed accurately and efficiently. Process tenant payments, maintain accurate records of financial transactions, and manage delinquent accounts.
- Sales and Marketing: Implement sales strategies to attract new customers and retain existing ones. This may involve creating marketing campaigns, offering discounts or promotions, and participating in local community events to improve brand awareness and increase occupancy rates.
- Staff Supervision: Recruit, hire, train, and supervise facility staff. Delegate tasks and responsibilities effectively, ensuring that all employees are motivated, well-informed, and following company policies and procedures.
- Inventory Management: Keep track of inventory levels, including packing supplies and retail items sold at the facility. Place orders as needed and ensure accurate inventory counts are maintained to meet customer demand.
- Budgeting and Financial Reporting: Develop and manage the facility's budget, closely monitoring revenue and expenses to ensure profitability. Generate regular financial reports for management review.
- Safety and Compliance: Maintain a safe and secure environment for both tenants and employees, adhering to all safety protocols and regulations. Implement and enforce security measures such as surveillance systems and gate access control.
- Facility Maintenance: Coordinate and oversee preventative maintenance and repairs for the storage facility, addressing any issues promptly to ensure that the facility is always in excellent condition.
- Data Management: Use facility management software to maintain accurate records of tenant information, transactions, unit availability, and other relevant data. Regularly update and review these records for accuracy.
- Reporting and Communication: Provide regular reports and updates to the regional or corporate management team. Keep them informed about the facility's performance, any issues, or operational improvements.
USPS Lead Clerk
United States Postal Service
11.2015 - 01.2023
- Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
- Greet and welcome guests
- Answer questions and address complaints
- Answer all incoming calls and redirect them or keep messages
- Receive letters, packages etc. and distribute them
- Prepare outgoing mail by drafting correspondence, securing parcels etc.
- Check, sort and forward emails
- Monitor office supplies and place orders when necessary
- Keep updated records and files
- Monitor office expenses and costs
- Take up other duties as assigned (travel arrangements, schedules etc.)
- Place mail in pigeon holes of mail rack or in bags
- Examine mail for correct postage
- Sort incoming and outgoing mail, according to type and destination, by hand or by operating electronic mail-sorting and scanning devices
- Transport mail from one work station to another
- Unload and load postal trucks for deliveries
- Making sure the mail is processed correctly before allowing clerks to turn in
- Making sure every clerk has a machine to work on, with a partner
Assistant Maintenance Manager
Duraleigh Woods
03.2018 - 06.2021
- Performed routine maintenance tasks, including inspecting equipment and or apartments, troubleshooting issues, and repairing or replacing faulty components
- Maintained accurate records of all maintenance activities, including repairs made, parts used, and costs incurred
- Identified opportunities for process improvements within the maintenance department, resulting in increased productivity
- Coordinated and supervised all repair work, ensuring timely completion and adherence to quality standards
- Developed strong relationships with vendors and contractors to negotiate favorable pricing for supplies and services needed for repairs and renovations
- Responded promptly to resident requests for repairs or assistance, resolving issues in a professional manner that exceeded expectations
- Trained new maintenance staff on proper procedures, safety protocols, and customer service skills to ensure consistent delivery of high-quality service
- Led emergency response efforts during incidents such as floods or power outages, coordinating resources efficiently to minimize disruption for residents
Construction Laborer
Environmental Design & Construction
01.2014 - 11.2015
- Perform tasks involving physical labor at building, highway, and heavy construction projects, tunnel and shaft excavations, and demolition sites.
- May operate hand and power tools of all types: air hammers, earth tampers, cement mixers, small mechanical hoists, surveying and measuring equipment, and a variety of other equipment and instruments.
- May clean and prepare sites, dig trenches, set braces to support the sides of excavations, erect scaffolding, clean up rubble and debris, and remove asbestos, lead, and other hazardous waste materials.
- May assist other craft workers.
Night Chaperon
Student Watchers
05.2013 - 06.2014
- Supervise students in residence halls
- Ensure the safety of the students
- Make sure students are in assigned rooms prior to room checks each night
- Uphold Rules and Regulation
- IF you encounter a problem or a situation that requires disciplinary action, contact the group counselor.
Teacher
High Road school of Southern Maryland
09.2012 - 05.2014
- Works with individual students or small groups of students to reinforce learning of material and skills
- Assists the teacher in devising special strategies for reinforcing material and skills, based on a sympathetic understanding of individual student needs and abilities.
- Provides supervision to students, ensuring an engaging, safe and healthy environment.
- Observes and reports all students' behavioral problems, conflicts, successes, health problems, absences and restrictions.
- Completes all necessary documentation in a timely manner, such as Incidents reports, daily behavioral sheets, communication logs, and other as assigned.
- Knows and implements all aspects of Individualized Education Plans and treatment plans for each client and assists in individual goal implementation.
- Acts as an appropriate role model for students and maintains a professional demeanor at all times and supports students in positive choices and decisions.
- Performs therapeutic aggression control techniques (TACT) if needed to ensure students health and safety.
- Maintains positive relationships with co-workers and supervisors.
Office Automation Clerk
Armed Forces Institute of Pathology
06.2010 - 06.2012
- Typed reports and reviewing them for accuracy before submission to Administrative Officer.
- Act as the main point of contact for visitors and callers, including reception duties.
- Greet visitors and escort them to proper Human Resources Representative
- Screen all incoming calls and refer them to appropriate representative
- General word processing
- Created databases in Microsoft Excel for tracking incoming and outgoing personnel and reviewed them with HR representative monthly
- Collation and distribution of minutes, reports and other documents.
- Fax and received incoming faxes for Human Resources
- Filed resumes and data reports for Human Resources
- Data entry of demographic information of incoming and outgoing personnel
- Receives, distributes and dispatches all office mail to include special handling, such as certified, registered or express mail.
- Determines requirements for forms, publications and printing, and independently prepares/processes the appropriate documents.
- Initiates requisitions for supplies and material and work requests for maintenance.
- Created PowerPoint presentations for HR representatives reflecting current status of employee workforce
- Undertake general administrative duties including: Dealing with incoming and outgoing mail and general emails.
- Undertake and assist in the recording and processing of invoices, receipts and payments as required and instructed.
- Analyzes, Evaluates, manages, and coordinates tasks or projects between the center and clients
Education
Some College (No Degree) - Political Science
Salisbury State University
Salisbury, MDSome college - undefined
Criminal Justice
Tiffin University
06.2012
High school diploma or GED -
Westlake High School
Waldorf, MD06.2011
Skills
Operations management
Team leadership & supervision
Staff scheduling
Performance management
Strategic planning
Training & development
Customer service management
Conflict resolution
Process improvement
Budgeting
Inventory management
Route & Field operations
Vehicle maintenance coordination
Order processing & Order management
Records management
Client communication
Public speaking & Presentations
Microsoft Office (Excel, Word, PowerPoint, Outlook)
CRM software
Data management
Organizational skills
Time management
Certification
- Driver's License
- Flagger Certification February 2027
- DOT February 2025
- Series 63
- Series 7
- Series 66
- Pallet Jack Certification
- Non-CDL Class C
Languages
Spanish
English
Timeline
Operations Supervisor
Big Bus Tours
08.2024 - Current
Store Manager
Mini U Storage / Dahn Corporation
01.2023 - 08.2024
Assistant Maintenance Manager
Duraleigh Woods
03.2018 - 06.2021
USPS Lead Clerk
United States Postal Service
11.2015 - 01.2023
Construction Laborer
Environmental Design & Construction
01.2014 - 11.2015
Night Chaperon
Student Watchers
05.2013 - 06.2014
Teacher
High Road school of Southern Maryland
09.2012 - 05.2014
Office Automation Clerk
Armed Forces Institute of Pathology
06.2010 - 06.2012
Some college - undefined
Criminal Justice
Tiffin University
Some College (No Degree) - Political Science
Salisbury State University
High school diploma or GED -
Westlake High School