Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Michael S Renk

Phoenix

Summary

Dynamic professional with extensive experience in customer service and operations management. Proven track record of enhancing client relations and streamlining processes through strong communication and analytical skills. Expertise in project management and negotiation, consistently delivering high-quality outcomes and fostering positive team dynamics.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Claims Associate

State Farm
Tempe
01.2025 - Current
  • Demonstrated strong written and verbal communication skills in a fast-paced call center environment.
  • Provided exceptional customer service by guiding clients through the claims process.
  • Effectively managed multiple tasks across technical platforms during high-pressure calls.
  • Investigated claims proactively to ensure accuracy and compliance with policy coverage.
  • Maintained accountability by accurately documenting claim files for each interaction.
  • Collaborated with management and peers, showcasing resourcefulness in problem-solving.
  • Supported customers through personalized interactions, fostering positive relationships.
  • Applied critical thinking and decision-making skills to address complex customer inquiries.

Substitute Teacher

Scoot Education
Glendale
10.2024 - 01.2025
  • Oversaw preparation and execution of lesson plans.

Arbitration Coordinator

Carvana
Tempe
05.2023 - 08.2024
  • Resolved disputes between buyers and sellers regarding auction representations.
  • Conducted thorough research on post-sale issues, recommending final decisions.
  • Maintained effective communication with management and office personnel.
  • Ensured compliance with all directives and updates from management.
  • Enforced auction arbitration policies and procedures consistently.
  • Processed customer arbitration transactions promptly and courteously.
  • Advised management on resolutions for post-sale issues, including repairs and transportation.
  • Coordinated third-party inspections while maintaining accurate records.

Customer Service Representative

Mecum Auctions/ Certifleet
Walworth
04.2012 - 05.2023
  • Streamlined customer interactions by accurately gathering, recording, and relaying information while supporting vehicle inspection and auction guidance

On-Site Specialist / Consultant

Norvision
Tempe
01.2023 - 03.2023
  • Conducted meetings with site general contractor and engineers to develop tailored improvement plans.
  • Facilitated on-site tasks, assisting with Master Builders, materials, and equipment.
  • Executed various on-site responsibilities, including debris removal and scaffolding erection.
  • Coordinated loading and unloading of building materials to optimize workflow.
  • Supported heavy equipment operations to enhance project efficiency.

Buyer

Carvana
Tempe
09.2018 - 11.2022
  • Managed purchasing of inventory, finished products, and raw materials in diverse quantities.
  • Conducted reviews and analyses of vehicle condition reports to identify optimal inventory selections.
  • Performed quality evaluations of vehicles for accurate optioning during CR review.
  • Assessed reconditioning costs and their impact on vehicle quality.
  • Acquired vehicle inventory through online auctions to enhance stock variety.
  • Supported various projects through collaboration and ensured thorough follow-up upon completion.
  • Executed multi-tasking in high-energy environments while seeking process improvements.
  • Analyzed market data to identify trends and mitigate risks effectively.

Arbitration Specialist

KAR / OpenLane / ADESA
Mesa
12.2014 - 09.2018
  • Resolved buyer disputes stemming from seller vehicle representations at online auction.
  • Negotiated timely and courteous resolutions between sellers and buyers.
  • Conducted research on post-sale customer complaints and coordinated third-party inspections.
  • Recommended solutions to sellers for addressing buyer concerns, including repair credits and transportation costs.
  • Communicated final decisions to customers and managed the post-sale process.
  • Documented all transactions accurately to maintain compliance.
  • Adhered to company policies, auction guidelines, and state and federal regulations.
  • Managed relationships with General Motors, Hyundai/Kia Capital, and various dealer accounts.

Regional Operations Manager

True Frame Report
Fort Lauderdale
01.2011 - 10.2014
  • Drove business development and account management across new and existing markets.
  • Cultivated strong relationships with dealership owners, sales staff, and service teams.
  • Recruited, interviewed, and trained sales representatives and technicians to enhance team capabilities.
  • Conducted field inspections and prepared reports during staffing shortages using WorkDay systems.
  • Launched and managed operations in Phoenix, Tucson, Dallas, Houston, Denver, Las Vegas, Richmond, and Charlotte.
  • Achieved and maintained CarFax True Frame certification to ensure quality standards.

Petroleum Consultant

Gas Reclaiming Services
Phoenix
12.2009 - 12.2010
  • Managed automotive fleet operations at airport and auto auction locations nationwide.
  • Delivered trusted services, including fuel supplies and compliance management solutions.
  • Developed training programs to enhance operational efficiency and safety protocols.

Operations Manager

The Dent Company
Tampa
12.2007 - 01.2010
  • Oversaw daily operations to ensure efficient workflow and high-quality service delivery.
  • Managed staffing processes, including hiring, training, and scheduling, while ensuring a safe work environment.
  • Coordinated with customers, insurance companies, and suppliers to guarantee timely repairs and parts availability.
  • Executed financial management tasks including budgeting, cost control, and profitability analysis.

West Coast Field Supervisor

CertiFleet
Gold Canyon
05.2004 - 09.2014
  • Coordinated nationwide networks of subcontracted technicians to fulfill contract obligations.
  • Delivered exceptional customer service, fostering strong relationships with dealerships and vehicle owners.
  • Managed deployment of up to 60 technicians in response to CAT incident requirements.
  • Provided comprehensive support for 13 dealerships during peak operational periods.
  • Negotiated competitive rates and repair timelines with dealerships and insurance carriers.
  • Inspected completed repairs to ensure adherence to quality standards and schedules.
  • Trained dealership personnel on effective sales techniques for CAT loss-related vehicles.
  • Oversaw payroll processing and managed accounts payable and receivable for subcontractors.

Elementary School Teacher

Aurora School District
Aurora
05.2000 - 06.2004
  • Prepared and executed lesson plans for 3rd and 4th grade students.
  • Supervised K-5 students during pre- and after-school care.
  • Organized and managed events and field trips before and after school.
  • Coached school-sponsored athletics, fostering teamwork and skill development.
  • Obtained and maintained teaching certification to ensure compliance with educational standards.

Education

Bachelor of Science - Education

University Of Dubuque
Dubuque, IA

High School -

Naperville North High School
Naperville, ILL

Skills

  • Marketing and business development
  • Microsoft Office suite
  • HR sourcing and recruiting
  • Automotive service and diagnostics
  • Customer service and relations
  • Teaching and training
  • Account management and sales
  • Interviewing and negotiation
  • Quality control and assurance
  • Procurement and purchasing
  • Computer skills and networking
  • Data analytics and reporting
  • Leadership and supervision
  • Project management and operations
  • Financial sales strategies
  • B2B sales expertise
  • Salesforce proficiency
  • Marketing automation tools
  • Cash handling and financial transactions

Certification

Red Cross CPR Certification, 01/01/07

Additional Information

Shanahan LTD - Management Services and Training, Elburn, IL, 2004, Knowledge of the Collision repair industry with information, knowledge and skills required to perform complete, safe and quality repairs.

Timeline

Claims Associate

State Farm
01.2025 - Current

Substitute Teacher

Scoot Education
10.2024 - 01.2025

Arbitration Coordinator

Carvana
05.2023 - 08.2024

On-Site Specialist / Consultant

Norvision
01.2023 - 03.2023

Buyer

Carvana
09.2018 - 11.2022

Arbitration Specialist

KAR / OpenLane / ADESA
12.2014 - 09.2018

Customer Service Representative

Mecum Auctions/ Certifleet
04.2012 - 05.2023

Regional Operations Manager

True Frame Report
01.2011 - 10.2014

Petroleum Consultant

Gas Reclaiming Services
12.2009 - 12.2010

Operations Manager

The Dent Company
12.2007 - 01.2010

West Coast Field Supervisor

CertiFleet
05.2004 - 09.2014

Elementary School Teacher

Aurora School District
05.2000 - 06.2004

Bachelor of Science - Education

University Of Dubuque

High School -

Naperville North High School

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