Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael S. Sayen

Forest Lake,MN

Summary

Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.

Overview

25
25
years of professional experience

Work History

Front Desk Receptionist

First Service
05.2015 - 06.2025
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.

City Desk

Minnesota Chemical
01.2015 - 05.2015
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Account Manager - B2B Business Development

PennySaver Publications
01.2012 - 10.2014
  • Implemented creative marketing strategies that led to increased brand visibility and awareness among target customers.
  • Developed an in-depth understanding of industry trends, enabling better anticipation of client needs and staying ahead of competitors.
  • Nurtured long-term relationships with key clients, resulting in increased repeat business and referrals.

Membership Counselor

24 Hour Fitness
01.2008 - 01.2011
  • Educated prospective members about the advantages of choosing our club over competitors, ultimately swaying their decision in our favor.
  • Evaluated member needs and preferences during initial consultations, successfully pairing them with suitable membership options or additional services such as personal training sessions or group classes.
  • Conducted facility tours for prospective members, highlighting key features that align with individual fitness goals.

Customer Service

Temp Agencies
01.2006 - 01.2008
  • Provided outstanding and professional customer service to promote positive patient experience.
  • Improved customer service ratings and accurately solved problems using active listening and customer service skills.
  • Maintained relationships with clients through punctuality and excellent customer service.

Call Center Representative/Enrollment Specialist

University of Phoenix, Central Administration
01.2000 - 01.2006
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Consistently met or exceeded sales targets through effective leadership of the sales team.

Education

N/A - Fire Fighting

Palomar
San Marcos, CA
01-2011

Freshman - General

University of Phoenix
San Marcos, CA
01.2005

Freshman - Bible

Calvary Chapel Bible College
Vista
01.1993

Skills

  • Microsoft Word
  • Administrative support
  • Microsoft Excel
  • Microsoft outlook
  • Computer proficiency

Timeline

Front Desk Receptionist

First Service
05.2015 - 06.2025

City Desk

Minnesota Chemical
01.2015 - 05.2015

Account Manager - B2B Business Development

PennySaver Publications
01.2012 - 10.2014

Membership Counselor

24 Hour Fitness
01.2008 - 01.2011

Customer Service

Temp Agencies
01.2006 - 01.2008

Call Center Representative/Enrollment Specialist

University of Phoenix, Central Administration
01.2000 - 01.2006

N/A - Fire Fighting

Palomar

Freshman - General

University of Phoenix

Freshman - Bible

Calvary Chapel Bible College

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Michael S. Sayen